We stayed here for 2 nights. Booking from Australia I wasn't aware of differences btw Interlaken West and Interlaken Ost so it was a bit more of a hassle to get a bus or train to the Ost station to catch connections. Only 5 min to get there in either case but still another connection to manage. Hotel is situated 5 min walk from West station. Local coop us near station. Bar on corner which was quaint and local coffee shop and bakery which was nice. West part less busy than Ost side and much quieter. Not as many tourists. Hotel is in traditional style. There are 3 floors. Our triple room on 2nd floor. There is a lift. Main positives is value for money, triple room availability, beds and linen comfortable. Access to guest lounge to make coffee/tea, get ice, use microwave or fridge, access to plates etc and to eat your own food. Large TV in room with good range of channels. Kids games and movie room (we didn't use) and washing machine dryer on site to use for CHF5 per use. Powder supplied. Shower had great water pressure. Our room had a large balcony facing road with chairs/table. Some minor negatives. Bathroom tiny, but we coped. No air con but standing fan provided which worked well and was pretty quiet on med or low speed. And lots of windows to open. Since we were in quiet area, we kept these open all night for air. With windows open and fan on med speed we were able to have a good nights sleep.
Great engagement with staff. Everyone very helpful and friendly. Owner on site. Nice to sit outside the hotel on the ground floor on outdoor furniture and chat.
Would recommend this hotel for good value given all positives and friendly helpful staff.