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Reviewed 16 March 2018 via mobile

We spent one night at hotel zizur mayor and after not sleeping 2 nights due to international travel, I asked not to have a room near the elevator. The front staff person at check-in said, don’t worry there is no noise. I asked to be changed anyway and the man said he can’t. I suspect he was too lazy to get housekeeping to prepare the 3rd bed. Naturally, at midnight there was a group of loud talkers and laughers. I had to sush them. And, as a light sleeper, I could hear the elevator shaft. Even my 12 year old who sleeps soundly could hear it. I said something to Ion? at check out. All he said was a ‘yes, normally it is quiet.’ Really??? When a guest says she is a light sleeper, you should give a room that is NOT near elevators and people should do their jobs to accommodate. We pay to sleep, not to shush people.

Date of stay: March 2018
Trip type: Travelled with family
Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACZizurMayorGM, General Manager at AC Hotel Zizur Mayor, responded to this reviewResponded 20 March 2018

Dear Customer,

First of all, thank you for sharing your comments about your experience at AC Hotel Zizur Mayor.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

I have shared your feedback with the front desk manager, who actually was on shift when you arrived, and he is the opposite to a lazy person, as he really takes care of our customers, and he carefully thought that the room was the optimal to assign considering the remaining supply at the time of arrival. He consciously left empty all the adjoining rooms, both sides and top and bottom floor to avoid any noise, and he carefully assigned the opposite rooms to 3 regular customers from the same company that are usually very quiet. So I can assure there was a good will even though we didn't succeed, and I truly apologise for that.

You are a very valued customer and we would be delighted to welcome you again in the future if your travels bring you back to Pamplona.

Thank you once again for your comments and we remain at your disposal
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

Stayed here 2 nights while exploring the general Pamplona area. Good value and comfortable rooms. The breakfast was great and the service personnel were helpful. The complimentary Gold Marriott upgrade gave us a bigger, more spacious room. AC Marriott wins again!

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kunaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

This was an affordable and well-managed choice for our trip to see the bulls run. Staff was excellent and spoke fluent English. Has room service and restaurant. Beware, however, if you don't have a car, you'll need to walk across the freeway about a 1/4 mile to the bus stop. Buses run regularly downtown, and once we got the hang of it. were just fine. the bus ride was about 10 minutes. On return, bus drops you off right by the hotel.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Franklin Mr G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2016

The AC Group is top notch and this hotel feels new. No scratches even on the hardware. There is no hustle and bustle here but you are minutes off the main highway and 10 minutes from downtown Pamplona. All the amenities you would expect in a hotel and it was our last night before heading out on the Camino.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 64briggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2016 via mobile

AC Zizur was ok, but the gym was missing most of the dumbbells from the rack. The bathroom does not have a lock on the door in the rooms, only a swinging frosted glass door. The breakfast was an extra charge, which had a moderate amount of selections on the buffet.

Date of stay: September 2016
Trip type: Travelled with family
Thank XiaoPangF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon Z, Director de Recepción at AC Hotel Zizur Mayor, responded to this reviewResponded 2 November 2016

Dear Xiao

Thank you for taking the time to share your experience in regards to your recent stay at the AC Hotel Zizur Mayor.

As we pride ourselves on delivering a memorable hotel experience during your travels, according to your review it seems that we have fallen short of our goal during your recent stay. Please accept our sincere apology.

Periodically, we replace dumbbells, so I really apologize if during your stay some of them were missing.
Regarding bathroom locks and doors, they take part of brand standard and the AC Hotels by Marriott design, but privacy is guaranteed considering that this sort of glass doesn’t allow for seeing the inside of the bathroom.
In any case, we truly appreciate and take note of your comments in order to improve our procedures and deliver the best service in future visits.


Thank you so much once again, and I am at your disposal for anything you might need.


Jon Zarranz
Front Desk Manager
+34 948 287 119

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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