Just a one night stop-over. Fuss free experience, spotlessly clean showers and loos. Friendly... read more
Just a one night stop-over. Fuss free experience, spotlessly clean showers and loos. Friendly... read more
Lovely staff and lovely food except for one piece of cake which was the last one, it had dried... read more
Holiday ruined by the rudest owners, with zero customer service skills. I booked and paid for this campsite 8 months in advance to be faced with them having allowed other campers to use our pitch, meaning they were full. We had driven 3 hours with an excitable child to not have anywhere to stay for our holiday.
I wasn’t going to waste any more time on these individuals but with the stress they have caused impacting upon my health, I feel I should make it very clear to all review readers what these people are like, so that others can avoid a similar experience.
Having now logged on to write this review, I am able to see that anyone who gives them a poor review is called a "liar" or told the problem is their "attitude" (owner Stevie's go-to phrase). Please read the poor reviews and judge for yourself whether all of us negative reviewers are at fault, or if it is the owners who are unable to acknowledge their failures and are incredibly disrespectful to their customers.
This site is owned by a husband and wife duo, Elly and Stevie, who have zero interest in customer experience and wish to run an overpriced bakery / gift shop / campsite on the grounds of a windmill, with no interest for the money generating campsite users - pretty much leaving the site to manage itself.
We booked this site 8 months ahead. Nearer the time we enquired about booking a visit to the windmill and partaking in their “bread making” activity for the day we arrived. We were advised by Elly that we could check in on our pitch (5) earlier than their 2pm stated time in order to do the activities. We confirmed we would arrive about 12.30pm. When we arrived we parked inside the campsite and it appeared there was no space for us, wishing to check this, we needed to find someone to officially check us in.
When campers arrive there are no clear instructions for checking in and they do not answer the campsite mobile or landline phones. There is also no security in terms of access from a public used car park into the campsite, so, join the queue in the overpriced gift shop to be checked in.
We were given a map of the site and returned to the same pitch to find someone else’s very elaborate set up on it. When we questioned, a younger member of staff told us the people on our pitch had been allowed to move from their “proper” one into our booked pitch. Resulting in nowhere for us. We were told there was no space left on site and we'd have to wait until the campers returned to move off our pitch. This is not a case of someone over staying time in the pitch this is a case of the owners allowing someone to move into someone else's booked pitch.
I went to look for Elly to query what was happening and saw a woman who was in the cafe without her hair tied back, so assumed she must be the owner. I asked “are you Elly” to which she just stood still and looked at me. I politely and calmly said that we'd gone to our pitch and there was someone in it, to which I received an incredibly snappy “check in is at 2pm. I’ll look at it after lunch”. I asked "So, do we just leave our car parked on the campsite?" "Yes" she snapped.
Running a campsite involves managing expectations, so despite having been told to check in early, we were then told to wait until 2pm before they would even look at finding us somewhere to stay.
We killed time until 2pm. This is primarily a bakery. A visit will not kill more than half an hour, an hour at a push.
We returned to the gift shop after 2pm, spent a small fortune and asked to speak to Elly. Rather than Elly, we were approached by one of the older female members of staff, as Elly hid away behind office doors whenever we approached and would not come out to speak with us directly. We were told there was no space for us on the campsite. They had phoned the people they'd allowed onto our pitch to ask them to move but they didn't answer their phone.
We very patiently hung around until 4.15pm. In the 4 hours we hung around, apparently one phone call was made to the people set up on our pitch, with apparently one email being sent hours later (!). There were no further attempts at telephoning them. Probably because this is the fault of the campsite lacking the first required skill of being able to manage bookings.
We were told there was no space left to get us onto the site. The best we could do was hang around in the hope the people who were using our pitch came back sometime soon to vacate, allowing us on.
Sunburnt and with an upset child in tow, one has to decide how much longer to give this and wonder whether you will get your tent pitched, food cooked and child to bed...are we meant to wait until sunset, by which time no owners will be on site (and probably not answer their phone) or do we sadly make the long journey home.
So just after 4.15pm, knowing the cafe would be closing soon (and Elly no doubt leaving site), I approached the entrance to the cafe again. Elly didn't see me when she nipped between offices so had to speak to me. She said she'd phoned once and emailed and couldn't get hold of the people using our pitch. I explained it would be a couple of hours until we could get onto our pitch to which Elly rudely snapped “well I don’t know where they (other campers on our pitch) are, do I”. I pointed out that their elaborate set up would take at least an hour to pack away if and when they did eventually return to site, plus the time then for us to pitch a tent.
At no stage did I raise my voice, use bad language or make this personal, which considering the way I was spoken to with the lack of empathy and offer of any type of solution to their mess up, is commendable. After hanging around for 4 hours I explained calmly to Elly “This is really disappointing. It’s all about managing expectations and you specifically told us we could pitch at 12.30. We’ve had this booked and paid for since October. This is my sons holiday and you don’t have space for us”. Elly replied….”hmm”.
With no suggestion as to what else she could offer us or what we could do, I asked for a refund. Elly marched off towards the office. I pointed out that if it had been the other way around and I had I cancelled on them I’d be charged a 25% admin fee and queried whether they’d like to contribute to our petrol to get all the way home as an apology. I didn’t feel this to be unreasonable considering the journey time for something we booked and paid them for in October, the time off work we had taken to go on holiday and the fact they have sold us something not as described. However, rather than any kind of civil discussion or apology from Elly, this then caused Elly to SCREAM at the top of her voice “I’ve had a busy day, don’t push my buttons”, I calmly started trying to explain the extremely long day we’d also had (!) but before I could even get halfway through my sentence, she proceeded to RUN out of the office away from me, into the cafe, slamming the door in my face, with no consideration to the safety of me, her staff or the few remaining customers.
The young staff who were clearly embarrassed by her unreasonable outburst, tried to busy themselves to avoid her.
We’d had numerous eye rolls from the older female cafe staff. One of whom said “to defend Elly she just wants everyone to have an enjoyable time”! Well she certainly knows how to do that doesn’t she!
Having had Elly slam a door in my face, her teenage son came over and handed me a phone and asked me to speak to “a man”. I asked who this was and it was apparently the owner (boys dad). He didn’t introduce himself and simply asked what size my tent was. After I questioned who he was I was told his name was Stevie (apparently on a building site).
When I asked how allowing someone on our pitch could even happen and why wasn't this spotted when the checks were done, he admitted that they do not check the campsite to ensure campers have vacated / positioned where allocated.
Stevie said “My wife is the calmest person I know”. So I asked "Do you think screaming at and slamming a door in your customers face is acceptable?" He replied “Ha, yes well that’s because of your attitude”. I can only assume “my attitude” referred to me asking for my money back - the money they’ve had for 8 months for a product they couldn’t deliver.
Apparently he would come to the site in half an hour to refund me. I asked for a cash refund so that I could fill my petrol tank but was told this couldn’t be done and they’d BACS it to me. I said it wasn’t ideal but fine, I’d wait until it appeared in my bank before I left the site. (Apparently trusting someone I’ve never met or even knew the name of at that stage, to refund me after the way I had been treated and was scammed having paid for something online that now wasn’t available, was expected and refunding cash to someone whose money you’ve had in your own pocket for 8 months is not possible).
At this stage the laughing Stevie said “ha, well you’ll have a long wait as I might do it today or you can wait and it can be tomorrow”.
I informed Stevie that I would need to speak to Trading Standards if he wasn't going to refund me, laughing at me he said "ha ha, what for".
He then said they’d try and find space for us, to which I explained we’d already seen and been told that the site was full and there wasn’t a pitch for us and quite frankly after having had a door slammed in my face I don’t want to stay there anymore. The son was sent to look at where we could be “squeezed” in.
I was then offered to be “squeezed in” to the already packed campsite - this is most certainly not what we had booked - being double layered across other campers in an already full site.
There was zero understanding of the upset caused to my family, of driving hours for a holiday booked and paid in full for 8 months ago plus months of excitement for a young child. After having to comfort my heartbroken child, I too broke down in tears.
Eventually, whilst sobbing, I was given a cash refund by the teenage son whilst the mother Elly polished cutlery behind her locked door. What kind of business owner locks themselves away, slamming doors in front of their young staff members and leaves a teenage son to sort out their errors and can't even muttered the words “I’m sorry” to their customers after they've failed to deliver what they've sold? Whilst this would not have suddenly created a holiday for us, it would have shown a little compassion and empathy from the owner who has cocked up.
In short the owners are vile, rude, money grabbing individuals whose way around dealing with their cock ups is to;
Elly - scream and slam doors in customers faces. Leave it to other staff members and their teenage son to handle customer service so she can hide away.
Stevie - laugh down the phone and tell customers it’s their “attitude” that’s the problem.
Please don’t waste your money or time visiting this place. Thank goodness I will never have to visit this site again. If you want a local campsite there are others locally with friendlier, less inadequate owners who will charge you much less for a site with more space and nicer facilities and better camp security.
Elly’s outburst can clearly be seen on the attached dashcam footage which captured the above event. You may also be able to make out one of the eye rolls we received from an older female member of staff - this particular one as a reaction of me saying I was “happy to stand” after being told I can sit at a table. Having had to hang around for 4 hours, I’d had enough sitting.
Let’s await the rude abusive response to “my attitude” from Stevie as no doubt wife Elly will dodge her customers.
This was a wonderful find on our recent break in Norfolk. We were made to feel very welcome as we arrived on bikes in a torrential hailstorm. A member of staff came out to help us find cover for our bikes, offered to dry our cycling gloves and set up a table in another room as the cafe was full. The homemade quiche and soup of the day was lovely and there was a great assortment of tempting homemade cakes. Would definitely visit again if in the area, hopefully in better weather!
Large parking area suitable for motorhomes although it is closed due to covid restrictions. Still worth seeing from the outside.
My wife and I had an interesting visit on the final day of opening for the 2020 season.
We paid £4.95 each (seniors rate) to visit the mill and museum.
It was a very steep climb to the top up a series of ladders between each of the five levels. This would be a very difficult challenge for anyone with mobility difficulties. The steps are reasonably wide and there are handrails, but the steepness means that you must descend backwards.
The windmill was originally used for grinding corn – most of the original machinery appears to be in place, although the mill has not been used commercially since 1920. It was restored in 1970.
The story of how the mill operated is narrated on higher levels. There are splendid views of the surrounding countryside from balconies at two of the higher levels.
There are opportunities (at extra cost) to make your own bread; there is a video room showing a choice of videos relating to the mill; there’s a children’s playground; a gift shop and cafe also sells home made bread and locally ground flour. A small campsite is adjacent.
The mill has special craft-based events on certain dates throughout the season.
This is a nice place to stop for tea and cake. For a small amount you can climb the windmill, visit a few farm animals and even make bread. A pleasant place to while away a couple of hours
What a lovely campsite.
Small, great location, good facilities and very clean. Would definitely return. Thank you