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alan b
Milan, Italy

Smelly room

2.0 of 5 bubblesReviewed 10 Nov 2023via mobile
The hotel is located in a beautiful context and looks beautiful from the outside and in common areas. The restaurant is really, really good and recommended. Unfortunately the rooms (at least the room I aas assigned) completely kill the beauty of the experience. Poorly furnished with old and poorly mainted furniture and especially smelling like it was built directly on a sewer. Since I was staying only for one night I did not complain, locked the bathroom door (bad smell was coming from the bathroom) and coped with it. But taking a shower in the morning was a very painful experience.
Date of stay: November 2023
Trip type: Travelled on business
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Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this review
Responded 26 Nov 2023
Dear guest,
we are very sorry to read your opinion and complain.
We usually take great care of our rooms.
We could have changed your room if we had known the problem during your stay.
This helps us to improve much more.
Please, come back to visit us again.
Best regards from all the staff.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (835)
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Traveller rating
474
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67
14
11
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All reviews slow food next door excellent food wine cellar a great experience two nights lovely swimming pool underground parking on site restaurant university building pity history
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2 - 7 of 835 reviews
Reviewed 6 August 2023

Beautiful hotel situated between the vineyards of the Barolo wines.
Very spacious clean rooms with all facilities. Helpful staff at the reception which speak very well English and German. Restaurant with nice menus from fresh ingredients.

Room tip: Not a hotel for families with small children.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Wout45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 26 November 2023

Dear guest,
thank you very much to express your opinion.
We are happy that your stay has been very pleasant.
We wait for you to visit us again.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2022

Great overnight stay on our route driving to UK from Italy. Friendly service, excellent food, lovely swimming pool, interesting wine museum, slow food university next door and set in an old roman village.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SMfoodieuk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 26 September 2022

Dear guests,
thank you very much for your kind and excellent review.
Come back to visit us again for a future stay.
We wait for you!
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2022

A great stay. Staff are very friendly and helpful. The place has been nicely decorated/refurbished with respect for the history of the building. The building itself can’t be beaten, part of an old castle/palace buildings. Restaurant is great, and there is a wine cellar on site. The pool area was clean, with free drinks available. Breakfast could be better/more choice. Overall a very good stay

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank away954215
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 26 September 2022

Dear guests,
thank you for your excellent review.
We are proud to read that your description of our hotel.
We will be happy to have you again as guests. Come back to visit us again.
Best regards from Pollenzo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2022

Very nice hotel to stay in, excellent food, personal, pool- everything. Very helpful and knowledgable personal. They arranged tours to vist different wineyards for us for exaple. Breakfast is also very good with fresh fruits and a lot of homemade products.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank susmay65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 21 August 2022

Dear guest,
thank you very much for your "super" review.
We wish you a nice summer and we hope to see you again for a next stay.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2022

Since the first moment when we arrived at the hotel we were treated with courtesy. We had an early checked in and we were given a free room upgrade.
The room was amazing (nice, comfortable, clean and with great A/C and super bed). The hotel is really nice and the location superb.
The pool area is also quite nice and we enjoyed a swim to fight the super hot day. What was missing was a pool bar, which is a pity.
Overall it was a great experience, well done to all the staff and we will definitely go back

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank qa5hybb3mi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 13 August 2022

Dear guest,
thank you very much for your beautiful review.
We wait for you for another stay and we wish you a happy continuation of summer.
Best regards!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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