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Sarah

Beautiful place to stay

5.0 of 5 bubblesReviewed 10 Sept 2022
Great overnight stay on our route driving to UK from Italy. Friendly service, excellent food, lovely swimming pool, interesting wine museum, slow food university next door and set in an old roman village.
Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this review
Responded 25 Sept 2022
Dear guests,
thank you very much for your kind and excellent review.
Come back to visit us again for a future stay.
We wait for you!
Kind regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (835)
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Traveller rating
474
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67
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11
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All reviews slow food next door excellent food wine cellar a great experience two nights lovely swimming pool underground parking on site restaurant university building pity history
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4 - 9 of 835 reviews
Reviewed 28 August 2022

A great stay. Staff are very friendly and helpful. The place has been nicely decorated/refurbished with respect for the history of the building. The building itself can’t be beaten, part of an old castle/palace buildings. Restaurant is great, and there is a wine cellar on site. The pool area was clean, with free drinks available. Breakfast could be better/more choice. Overall a very good stay

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank away954215
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 26 September 2022

Dear guests,
thank you for your excellent review.
We are proud to read that your description of our hotel.
We will be happy to have you again as guests. Come back to visit us again.
Best regards from Pollenzo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2022

Very nice hotel to stay in, excellent food, personal, pool- everything. Very helpful and knowledgable personal. They arranged tours to vist different wineyards for us for exaple. Breakfast is also very good with fresh fruits and a lot of homemade products.

Date of stay: July 2022
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank susmay65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 21 August 2022

Dear guest,
thank you very much for your "super" review.
We wish you a nice summer and we hope to see you again for a next stay.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2022

Since the first moment when we arrived at the hotel we were treated with courtesy. We had an early checked in and we were given a free room upgrade.
The room was amazing (nice, comfortable, clean and with great A/C and super bed). The hotel is really nice and the location superb.
The pool area is also quite nice and we enjoyed a swim to fight the super hot day. What was missing was a pool bar, which is a pity.
Overall it was a great experience, well done to all the staff and we will definitely go back

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank qa5hybb3mi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 13 August 2022

Dear guest,
thank you very much for your beautiful review.
We wait for you for another stay and we wish you a happy continuation of summer.
Best regards!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2022

Super helpful staff who gave excellent advice on where to taste wine and also reserved a great restaurant for dinner.

Fascinating, peaceful and beautiful surroundings. Comfortable rooms and beds. Good bathrooms.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank acook869101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Servizi per gli ospiti/front office at Albergo dell'Agenzia, responded to this reviewResponded 19 July 2022

Dear guest,
thank you for your review . We are happy to read your beautiful words.
We wait for you for another stay.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2022

We booked the most expensive suite, for two nights. The suite itself was large and very clean, however, the view is of a roof before you look beyond to see some beauty. The food for dinner was outstanding, as was our server! The problem, for us, was the service upon check-in. We had bags and our own car. There was no offer to help with bags, and no explanation about where to park. We were told we could pull the car up and THEN learned from another employee there was underground parking, which was great! Finally, two employees stepped up and brought a requested bottle of wine and were very kind. Soooooo, perhaps on any other day service may have been outstanding. We travel throughout Italy each year, by car, and this place was one of the worst experiences, for the cost.

Date of stay: March 2022
    • Location
    • Sleep Quality
    • Service
1  Thank Pattyjo98
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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