We booked the most expensive suite, for two nights. The suite itself was large and very clean, however, the view is of a roof before you look beyond to see some beauty. The food for dinner was outstanding, as was our server! The problem, for us, was the service upon check-in. We had bags and our own car. There was no offer to help with bags, and no explanation about where to park. We were told we could pull the car up and THEN learned from another employee there was underground parking, which was great! Finally, two employees stepped up and brought a requested bottle of wine and were very kind. Soooooo, perhaps on any other day service may have been outstanding. We travel throughout Italy each year, by car, and this place was one of the worst experiences, for the cost.