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Pattyjo98
Las Vegas, Nevada

Mixed Feelings

3.0 of 5 bubblesReviewed 2 May 2022
We booked the most expensive suite, for two nights. The suite itself was large and very clean, however, the view is of a roof before you look beyond to see some beauty. The food for dinner was outstanding, as was our server! The problem, for us, was the service upon check-in. We had bags and our own car. There was no offer to help with bags, and no explanation about where to park. We were told we could pull the car up and THEN learned from another employee there was underground parking, which was great! Finally, two employees stepped up and brought a requested bottle of wine and were very kind. Soooooo, perhaps on any other day service may have been outstanding. We travel throughout Italy each year, by car, and this place was one of the worst experiences, for the cost.
Date of stay: March 2022
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (836)
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Traveller rating
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9 - 14 of 836 reviews
Reviewed 7 September 2021

A wonderful place to visit, very friendly staff, excellent food and fascinating wine vaults which are open to visitors. Well worth a stop over.

The surrounding countryside is exceptional and a short drive to Barolo is not to be missed.

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank Micheal R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2021 via mobile

Excellent rooms and service
We also had a good lunch and dinner

There location is breath taking
The surroundings had a lot to offer to who loves beautiful landscapes castles old towns and wines

One improvements r point. Due to covid the breakfast is not a buffet anymore and the waitresses are running back and forth and a bit lost. It is a bit slow. You have to wait but you get all you want in the end.

Reception exceptionally nice and professional

Wonderful pool

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank habibitravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Direttore generale at Albergo dell'Agenzia, responded to this reviewResponded 25 May 2021

Thank you for your review. We are glad to hear you enjoyed the location and your stay. We will certainly follow your advice and try to improve our breakfast service, but thank you for your understanding. We will be happy to have you our guest again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2020

i was guest at albergo dell'agenza. place is amazing (starting from the amazing location upon an ancient roman village) team was super friendly, and the restaurant!!!: worthy of slowfood!!!! a must go place in the langhe

Date of stay: October 2020
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank algrigno
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2020 via mobile

Good hotel, large rooms. Pool is nice. The restaurant is okay, the bar very average. The spa facilities appeared to be closed, which was not mentioned on the website. Friendly staff and good breakfast.

Date of stay: August 2020
Thank peter73782846
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Direttore generale at Albergo dell'Agenzia, responded to this reviewResponded 7 September 2020

Dear Peter,

thank you for your review.
We are glad that you appreciated your stay at our hotel.
we hope to see you again soon!

Best regards from Pollenzo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2020 via mobile

What can I say? We went there with high expectations and everything was met...
Great people, beautiful place, delicious restaurant. We really relaxed in this quiet and authentic building and could easily visit by car many beautiful villages and towns in the region.

Date of stay: July 2020
Trip type: Travelled with family
Thank elisabetho451
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albergo dell'Agenzia, Direttore generale at Albergo dell'Agenzia, responded to this reviewResponded 7 September 2020

Dear Elisabeth,

Thank you so much for your great review!
It was a real pleasure having you as our guest and we hope that you will come back soon!
We wait for you to come!

Best regards from Pollenzo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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