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We booked the most expensive suite, for two nights. The suite itself was large and very clean, however, the view is of a roof before you look beyond to see some beauty. The food for dinner was outstanding, as was our server! The problem, for us, was the service upon check-in. We had bags and our own car. There was no offer to help with bags, and no explanation about where to park. We were told we could pull the car up and THEN learned from another employee there was underground parking, which was great! Finally, two employees stepped up and brought a requested bottle of wine and were very kind. Soooooo, perhaps on any other day service may have been outstanding. We travel throughout Italy each year, by car, and this place was one of the worst experiences, for the cost.
Date of stay: March 2022
Location
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All reviews slow food next door excellent food wine cellar a great experience two nights lovely swimming pool underground parking on site restaurant university building pity history
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A wonderful place to visit, very friendly staff, excellent food and fascinating wine vaults which are open to visitors. Well worth a stop over.
The surrounding countryside is exceptional and a short drive to Barolo is not to be missed.
Date of stay: August 2021
Rooms
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Service
Ask Micheal R about Albergo dell'Agenzia
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent rooms and service We also had a good lunch and dinner
There location is breath taking The surroundings had a lot to offer to who loves beautiful landscapes castles old towns and wines
One improvements r point. Due to covid the breakfast is not a buffet anymore and the waitresses are running back and forth and a bit lost. It is a bit slow. You have to wait but you get all you want in the end.
Reception exceptionally nice and professional
Wonderful pool
Date of stay: April 2021
Trip type: Travelled as a couple
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Albergo dell'Agenzia, Direttore generale at Albergo dell'Agenzia, responded to this reviewResponded 25 May 2021
Thank you for your review. We are glad to hear you enjoyed the location and your stay. We will certainly follow your advice and try to improve our breakfast service, but thank you for your understanding. We will be happy to have you our guest again.
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i was guest at albergo dell'agenza. place is amazing (starting from the amazing location upon an ancient roman village) team was super friendly, and the restaurant!!!: worthy of slowfood!!!! a must go place in the langhe
Date of stay: October 2020
Trip type: Travelled with friends
Value
Location
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Rooms
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Service
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Ask algrigno about Albergo dell'Agenzia
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Good hotel, large rooms. Pool is nice. The restaurant is okay, the bar very average. The spa facilities appeared to be closed, which was not mentioned on the website. Friendly staff and good breakfast.
Date of stay: August 2020
Ask peter73782846 about Albergo dell'Agenzia
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Albergo dell'Agenzia, Direttore generale at Albergo dell'Agenzia, responded to this reviewResponded 7 September 2020
Dear Peter,
thank you for your review. We are glad that you appreciated your stay at our hotel. we hope to see you again soon!
Best regards from Pollenzo!
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What can I say? We went there with high expectations and everything was met... Great people, beautiful place, delicious restaurant. We really relaxed in this quiet and authentic building and could easily visit by car many beautiful villages and towns in the region.
Date of stay: July 2020
Trip type: Travelled with family
Ask elisabetho451 about Albergo dell'Agenzia
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Albergo dell'Agenzia, Direttore generale at Albergo dell'Agenzia, responded to this reviewResponded 7 September 2020
Dear Elisabeth,
Thank you so much for your great review! It was a real pleasure having you as our guest and we hope that you will come back soon! We wait for you to come!
Best regards from Pollenzo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC