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YVAS1
Moscow, Russia

October weekend

5.0 of 5 bubblesReviewed 23 Oct 2019
Excellent hotel, friendly and helpful staff. The only thing that needs mentioning is that if someone makes noise in the corridor or in the neighbouring room, it can be well heard in the room, and that creates discomfort, especially early in the morning.
Date of stay: October 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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pollenzo, Direttore at Albergo dell'Agenzia, responded to this review
Responded 10 Dec 2019
Good morning,

Thanks a lot for the great review!
I am grateful that you enjoyed your stay here in Pollenzo.

Hope to see you again soon.

Kind regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (836)
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    Traveller rating
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    All reviews slow food next door excellent food wine cellar a great experience two nights lovely swimming pool underground parking on site restaurant university building pity history
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    16 - 21 of 836 reviews
    Reviewed 25 September 2019 via mobile

    We stayed here during the slow food cheese festival. It is an unforgettable experience in a beautiful building in amazing surroundings. It is a little way out of Bra if you do not have a car (we didn’t) but the site itself has so much history that it ois a must visit on its own.

    In other buildings of this converted palace are the University of Gastronomy and the Wine Bank - both must sees. There is a good swimming pool but we had not the time to sample it.

    We had a superior class room on the first floor which was spacious, well appointed and comfortable. There was plenty of wardrobe space though twice as many coat hangers wouldWiFi was good and reliable.

    So why only a four star review? The answer is breakfast which while reasonable does not match the standards of the rest of the hotel. Perhaps four and a half if Trip Advisor allowed it but because of the breakfast it does not attain the perfection to deserve five stars.

    Date of stay: September 2019
    Trip type: Travelled as a couple
    1  Thank rhyshedges
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    pollenzo, Direttore at Albergo dell'Agenzia, responded to this reviewResponded 6 December 2019

    Good morning,

    Thank you so much for your review!
    It is a real pleasure for us to read this words. I am glad that you appreciated our location, its history, its magic.
    There are many characteristics that Pollenzo can boast.

    We wait for you to come in summertime and relax, so you can Experience our outside swimming pool.

    Best Regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 September 2019

    My wife and I stayed 2 days at the Albergo dell'Agenzia, and really enjoyed the beautiful environment and surroundings. The place is more like a castle than a hotel, and the pool area and facilities seemed to be renovated only recently, as evry thing was in perfect order. The rooms are big and spacious, and well maintained and cleand, with much of the ancient building athmosphere still intact. The mattresses are hard after our standard, but the staff helped us with some extra blankets to soften them a bit. Friendly and helpful staff, excellent room service. Definately a place to return to.

    Date of stay: August 2019
    Thank Tom_S_Trdh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    pollenzo, Direttore at Albergo dell'Agenzia, responded to this reviewResponded 2 November 2019

    Dear Tom,

    thank you so much for your kind review!
    I am delighted that you appreciated your stay at our hotel and that you liked every aspect that characterises us, from the historical and newly renovated building to our Garden restaurant wich offer dishes with ingredients coming from Slow Food presidia.

    We hope to see you again soon!

    Best regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 August 2019

    it was a lovely stay, the pool and gardens are beautiful, room plenty of space the restaurant good but only a few options, i asked why they have just 3 options only per course? the breakfast was poor and limited, they did not wanted to replace the things, same criteria ... just a few items.. no variety at all !
    why???? PLEASE IMPROVE! the hotel and place is extremely quiet and peaceful.. good for families.. the area? nothing to do.. just visit Torino.. (Turin)

    Date of stay: August 2019
    2  Thank danielasK1310ZV
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    pollenzo, Direttore at Albergo dell'Agenzia, responded to this reviewResponded 20 October 2019

    Dear Daniela,

    thank you for your review.
    I am glad that you appreciated the room and our location.
    I hope that you could enjoy the relax area with sauna, steam bath, jacuzzi and emotional shower, then the massage service and also the Wine Bank, where there is the possibility to visit the historical caves and do some tastings of Italian wines...
    Pollenzo is a village with a lot a history (in the Pollenzo Hub it's possible to discover all the history), situated a few kilometers from Alba and Bra, between the Langhe and Roero hills. It is a UNESCO world heritage site.
    With a 15 minutes trip by car it is possible to reach every village and town in the nearby, with breathtaking views of landscape, such as La Morra, Barolo, Barbaresco and many more.

    We hope to welcome you again!

    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 August 2019 via mobile

    We stayed here 2 nights to discover this wonderful region.
    The experience started with a happy smiling receptionist who welcomed us on arrival. He told us of the inside car park with access directly to the room landings and explained the facilities.
    The room is oldie worldie with a wooden ceiling, wonderful drapes and comfortable bed. Marble bathroom with a full length bath with Argan-based toiletries. We visited the spa on the first night and slept like babies in the quiet surroundings.
    Breakfast is a relatively low choice (compared to other such hotels) but very high quality, hot and cold foods -
    The village is small but picturesque and provides a nice evening walk ...and lots of books and newspapers to read in quiet corners in the hotel made this a very relaxing break.
    We thoroughly recommend Albergo dell’Agenzia. Was great. Thank you to all the staff who made it such a pleasant stay.

    Date of stay: August 2019
    Trip type: Travelled as a couple
    1  Thank DianeBo
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    pollenzo, Direttore at Albergo dell'Agenzia, responded to this reviewResponded 20 October 2019

    Dear Diane,

    Thank you so much for your kind review!
    It was a real plesure for us welcoming you and making you fully enjoy your stay.
    As you could see, Pollenzo is in the middle of the Langhe, so that in 15 minutes of car you can visit different villages and towns around here, that characterize our beautiful region.

    We wait for you to come another time.
    See you soon!

    Kindest Regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 August 2019

    This was a very good hotel, with clean facilities, excellent knowledge of food and wines for the more culinary minded people. Very tranquil for total relaxation.
    Small downside was that the rooms although very Italian were slightly dated.
    All in all great place to enjoy and relax.

    Date of stay: August 2019
    • Trip type: Travelled as a couple
      • Value
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      • Sleep Quality
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    Review collected in partnership with this hotel
    Thank veagle277978
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    pollenzo, Direttore at Albergo dell'Agenzia, responded to this reviewResponded 16 August 2019

    Good morning,

    thank you very much for your review.
    I am glad that you appreciated your stay here in Pollenzo and that you used all our services.
    We wait for you to come another time.

    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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