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2 - 7 of 547 reviews
Reviewed 23 August 2017

This hotel treats non-Italians very badly, but Italians get the true 4 star service. I was a regular customer for 4 years until I finally got sick of the terrible service I received for not being Italian.

It's not one person; almost the entire staff will treat you slightly worse than the Italians. All these pot shots you get from the different staff members adds up to an overall terrible stay.

First example, they'll always put the non-Italians in the room for four that does not fit two. One of the rooms for non-Italians is so small that the sink literally overlaps the toilet. Another room for three non-Italians is so small there is literally no room to walk around the bed; the bed touches the walls. When you do get a room that fits your family, being non-Italian, your room will be over the kitchen and the garbage. I always traveled with a large group of Italians, and always paid more the the rest of the group. The Italians in the group always got the nice large rooms with large balconies.

Second example, non-Italians will always get smaller food portions than the Italians. Literally, an 8 year old Italian girl will portions of lasagna 8 times larger than a non-Italian man; even if she will never be able to finish it. From the waiters point of view, it's better to give it to the Italian little girl than the non-Italian man.

These are just two examples, but there are many more. Again, if you are Italian, you will get the true 4 star experience you expect. If you're not Italian, you will be mistreated; go else where.

Room tip: Convince them you are Italian.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank NYC_Standard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RominaMariani, Responsabile relazioni pubbliche at Hotel Buratti, responded to this reviewResponded 10 April 2018

Dear guest, we ensure you that absolutely we don’t have different services based on the nationality! We are really regretful to read that in your opinion we treat Italian guests better the foreign ones, for us guest are absolutely equal independently from nationality; the only differences of services are based of the type of rate chosen during the booking. If your room didn’t fix your needs you could have told us and we’d do our best to satisfy your request; same thing for the portion during meals. Hope to have clarified our position we bring to you our kindest regards and we hope that you’ll give us another chance.

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Reviewed 19 August 2017

The hotel Buratti is a must stay!!! Pinarella is amazing, the hotel is fantastic, the family Buratti is exceptional, kind, a true tribute to the legendary Italian hospitality. This is a paradise for family with kids. The food is outstanding, the staff is just brilliant, thi was our second stay and surely not the last. I wish other hotels will take the example of this fine establishment. Buratti, simply the best!!!

Room tip: Family room is amazing and the Junior Suite is outstanding. I just love it!!
Date of stay: August 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank FredericG1069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RominaMariani, Responsabile relazioni pubbliche at Hotel Buratti, responded to this reviewResponded 21 August 2017

What a fantastic review! Thank you so much dear Frederic for this enthusiastic description of Buratti Hotel and our cuisine; we are so grateful to read that you compare us to a paradise, it's really a beautiful compliment. The whole staff are looking forward to see you again to thank you for the praise; waiting for your next holiday in Pinarella we bring to you our kindest regards.

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Reviewed 4 July 2016

We have been on hotel Buratti several times. The service this time was excellent as before
The room fits us well with three kids
We like the destination because its calm and everything suites us well. Good for the kids and near the beach.
It is also very good food and the service in the restaurant is very good.

Date of stay: June 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Tomas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RominaMariani, Responsabile relazioni pubbliche at Hotel Buratti, responded to this reviewResponded 4 July 2016

Kindest Tomas,
a heartfelt thanks from the Hotel Buratti's staff for the confidence that you renewed year after year to keep on choosing us for your stay in Pinarella.
Thanks for appreciating the menu and all the facilities designed for our guests' comfort.
We wait for your next trip to the sea,
best regards from all of us

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Reviewed 25 August 2015

Hi, we are family, 5 at all - 41,39,13,10,7
We should say great thank you to all hotel management and Mrs. Buratti for wonderful family vacations in their hotel.
Very good location (pine-tree forest around and on the way to the beach, so it isn't hot in hotel and when you walk to the beach), sunbeds and umbrella on the beach are free of charge, clean and warm pool, extremely cleanness in the rooms (we had 2) and common areas, good underground parking, warm hospitality and amiability of all staff from reception to cleaners and waiters. Homelike atmosphere in hotel.
Some words about cuisine. It isn't good or even great - it is amazing. We have been in Italy many times, eaten in dozens restaurants in different regions, but we were really impressed by ordinary hotel restaurant. It was really tasty and italian.
I can definitely recommend this hotel if you want to spend your vacations on the eastern coast of Italy in Cervia - Milano Maritima region.

Room tip: We had 352 and 356. It was very good.
Date of stay: August 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank 924pavell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RominaMariani, Responsabile relazioni pubbliche at Hotel Buratti, responded to this reviewResponded 28 August 2015

Kindest Pavel,
first of all, thank you deeply for this lovely comment. We are so glad that the Hotel Buratti has met your expectations and gave you a pleasant family holiday.
We are pleased that you have particularly enjoyed the cuisine: we are happy to stand out for quality and taste, and we thank you also for appreciating the meticulous cleaning and the convenient car park that the structure has.
Finally, we are grateful for having mentioned the beautiful Pinarella, we very much hope you will come back and visit us again to collect a new unforgettable memory of the Adriatic Coast.
The staff takes this opportunity to thank for every compliment and sends you a huge hug!

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Reviewed 11 September 2014

On booking the hotel was almost full up and we were offered the superior room. This had an extra bed in it which wasn`t really needed and made the room appear smaller. The balcony was a good addition. The staff were very helpful and friendly and the meals were excellent. A birthday cake with a sparkling lit candle on it was brought into the dimmed room at the evening meal to celebrate my wife`s birthday. Very good entertainment at night. Free taxi service to the station. All very good, appreciated extras.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Trevor124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena S, Responsabile relazioni pubbliche at Hotel Buratti, responded to this reviewResponded 13 September 2014

Thank you very much for your kind words following your recent stay with us at Buratti Hotel. I was delighted to read that you enjoyed your stay with us and that you enjoyed all the facilities and service we provided you with. We look forward to welcoming you back soon.
Kind regards from Pinarella!

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