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Review of Watermill

The Watermill
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The Watermill
Watermill Pool & Restaurant One of the two double bedrooms
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1 review
The Watermill
Watermill Pool & Restaurant
One of the two double bedrooms
Lounge area
Children's Play Area
Watermill Restaurant
St Vlas Marina looking towards Sunny Beach
Artists Square, Old Nessebar
St Vlas @ night
Ancient Walls of Old Nessebar
Sunny Beach
Portrait Artist, Sunny Beach
One of the St Vlas beaches
Sveti Vlas Marina
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Sveti Vlas, Burgas Province

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Terrible - based on 1 review
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Reviews from our community

Trevor D
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 August 2014 for a stay in July 2014
people found this review helpful

travelled to this apartment in july for a fortnight, this was sold as luxury apartment ?? "far from it" we were told we would have tv ? wifi ? and apartments were managed ? .

after waiting for forty minutes and several phone calls to the key holder we eventually were met by some funny fella who basically showed us how to unlock a door.
the following morning we tried the tv only to find that this did not work so another phone call to the owner at our expense to be told to speak to jollys as they managed it. we spopke to andy who advised that they did not manage it and in fact were just a key holder and that previous tennant had had same issues.

so we tried for wifi ???? and guess what there is none, you have to go down htree flights of stairs and walk into the main area to recieve this ????

the apartment itself is ok but certainly not luxury as sold, dismount cupboards, cob webbs everywhere, no lights in communal areas, lights not working throughout building, bad standards of cleaning, poor cooking facilities etc it goes on and on.

generally the place is a good apartment area however this apartment is up a bank and three flights of stairs so after a fortnight you feel you have climbed everest.

the peole who run the apartment are great svetlan is a good man and looks after the place and the restaurant staff are great so no problems there.

we left and flew home only too be told that we had left the apartment unclean ???? we washed everything daily as there is a washer but were told that the towels had to be cleaned for the next tennants so we would have £49 deducted from our deposit and this was certainly the case, some how i cant get my gead round a manged apartment that charges for laundry on last day..

we were also told that toilets were left unclean lies we bought bleach and cleaned these as there was a terrible smell on a daily basis.

all i can say be carefull when booking as i feel that this owner is dishonest and charges sur charges for cleaning through the deposit schme when really she should be picking up the tab for this

we also told no smoking in building and this comes equipped with ashtray and lighter.

so after 2 dat bundles at cost of £50 and a bluetooth speaker as we were sitting in a funeral palour plus the £49 she deducted from our deposit all i can say is it turned out to quite an expensive non luxury holiday.

Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Jan 2015
I have only just read this review and am shocked an upset by the comments made. I tried to contact the reviewer to discuss his issues but was completely ignored. Whilst the comment about the lack of TV and wifi are to some extent valid (the advert has now been updated to clarify that the TV is only provided for use with the DVD player and wifi is available only in the communal areas of the apartment) the reviewers other comments are totally unjustified and I believe are as a result of us withholding some of the damages deposit due to extra cleaning following the state the apartment was left in by these guests. We have rented this apartment out for years and NEVER had any complaints nor have we every seen the need to withold any damages deposit. I would ask that if you have been influenced into not booking our apartment by this UNFAIR review that you contact me so I can hopefully give you some reassurances.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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