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Reviewed 1 May 2018

Just returned from a 2 week stay at the Sunrise Marina resort, they seem to be having some trouble with staff leaving so sometimes the service wasn't what it should of been,they have just replaced most of the upper management & their seems to be a few teething problems & I suspect this is largely responsible for the staff turn over. the staff that are there are great can't do enough for you. the hotel is a bit of a mish mash it used to be an apartment block so its spread over a large area & what sort of room you get is a bit of a lottery fro an average sized room to a 2 bedroom 3 bathroom duplex with lounge kitchen with washing machine fridge freezer etc,on the whole the place is clean some of the tiles in the rooms have seen better days & are ready for renewing.The food was usually pretty good although a couple of times some of the dishers should have been warmer. Would I go back if i needed to be in this location then yes I would may not be my first choice but the price was very reasonable so don't go expecting 5* Ritze you do pay for you get in this world hope this is helpful
Thanks
Andy

Room Tip: try emailing before you travel
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherif M, Guest Relations Manager at Sunrise Marina Resort Port Ghalib, responded to this reviewResponded 3 May 2018

Dear Andy ,

Thank you so much for taking the time to write your feedback , Please be assured that your valued comments will be send to concerned so that they can work on it , improve it during your next stay

Looking forward to welcoming you soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018 via mobile

Me and my boyfriend came here in January for one week when we came back from our holiday we booked it again for April! We loved it that much! We are both 21 and it is just such a amazing relaxing hotel! The staff and reps (everyone) cannot do enough for you! This place is paradise I have been to Egypt years ago but nothing compares to this place it’s just so beautiful, everyone is so happy and friendly I have highly recommend it to all my friends!
We like this place so much we can’t wait to return and want to work in this hotel also! Thank you so much for everything, best holiday and place I’ve been to! Animation team make the holiday even better as they are so friendly, funny, happy, nice, entertaining .... I have NOTHING to complain about.
We also done the Luxal trip to see the valley of the kings and river Nile boat trip, very good day experience!

Stayed: April 2018, travelled with family
1  Thank Charlotte P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherif M, Guest Relations Manager at Sunrise Marina Resort Port Ghalib, responded to this reviewResponded 27 April 2018

Dear Charlotte,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018 via mobile

It’s been a week since we returned home from the Sunrise Marina Resort hotel after a week long family holiday.

The hotel is very clean and all staff are friendly and make you feel welcome.Big shout out to Omar in the restaurant who couldn’t do enough for us. He laughed and joked with us every time he saw us.

The reps also made us feel welcome. Marc was our favourite as he invested the time to always stop and chat to us whenever he saw us. He even jumped in the pool to play a game of volleyball with myself and my 2 step sons.

The locals in the hotel market were much better than those in Sharm when we visited a few years ago.. they don’t hound you to go into their shops, which I feel made us feel more comfortable walking around the shops.

The Marina is very clean and the water was very clear! We saw a vast array of fish which was fantastic. We also went to the marina at sunrise to watch out for turtles (I saw 5 on the last day)

We only booked this hotel because my eldest Stepson and his girlfriend visited in January and we liked the look of it.. the staff all remembered them too and made them feel more welcome than ever!

We will definatley be booking up again for next year.. big Thank you to all the staff. We will see you all again soon..

Stayed: April 2018, travelled with family
3  Thank markevans2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherif M, Guest Relations Manager at Sunrise Marina Resort Port Ghalib, responded to this reviewResponded 27 April 2018

Dear Markevans,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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Reviewed 25 April 2018

We came for two weeks at the beginning of April with our 3 boys. The hotel is relatively small but great access to the beach with fantastic snorkelling. The rooms were ok but a little tired and the cleaners, although fantastic do not get enough time each day. The food was as expected but some simple improvements could be made specifically for children. The highlights of the hotel were the friendly and amazing staff (not the management) who worked tirelessly with a smile each day, can I make particular mention of Ahmed and Kahlid at the pool bar, great service, Mohammed in the lobby bar until his holidays and Omar (alright matey) in the restaurant. These individuals went The extra mile!
The hotel animation team were amazing and spent so much time entertaining and helping walkthrough out two weeks, so big thanks to Sam, crazy Alex, Kodi (until he moved), Sally and valya in kids club and especially Marc Raymond, a legend!!! Join in and you will have a fantastic time!. We will return and hope that the management team will take on board our comments to make needed improvements.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank leah2249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherif M, Guest Relations Manager at Sunrise Marina Resort Port Ghalib, responded to this reviewResponded 27 April 2018

Dear Leah,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018 via mobile

Just got back from a week stay, had a room with pool view, room was big, always clean ( cleanning staff did diferent towel arrangments every day wich was a nice suprise, every day something diferent and even an amazing aligator made out of towels), wi fi reception in the room was none, even when we tried with a little my fi box, we complainted many times in reception but not many efforts were made other than giving out the my fi box, had a lot of mosquitos at night even though we kept windows closed, suggestions i would make to the hotel is investing in some way to preventing them from getting in or maybe a bed net!?
Food was great and very tasty everywhere from buffet with diferent food everyday, to pool and beach snacks to the a la carte restaurants. Waiting staff always with a smile and happy to see us. Drinks are ok, only had option of non alcoholic or alcoholic cocktail wich gets old pretty soon, more variaty would make a big diference, beer and wine is ok but sometimes not cold enough.
Aqua park is small but enough for our liking, shout out to Ahmed and Mamdouh who did a great job with keeping our drinks topped up all the time, and always making sure we were happy!
Beach is amazing, very clean, with great coral reefs with loads of fish, snorkeling is just a must do ! and its free!!
Animation was good with always lots of activities happening through out the day, always a good laugh. Shout out to Marc from animation team who was always making sure we were happy and keeping us cheered with the activities he led.
Red club is really nice and also a must go for a night out, a shame it only opens once a week
Really enjoyed our stay and would defenitly come back

Stayed: April 2018, travelled as a couple
1  Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherif M, Guest Relations Manager at Sunrise Marina Resort Port Ghalib, responded to this reviewResponded 26 April 2018

Dear Diana,

Thank you so much for your great review , we are glad to know that you enjoyed your stay with us

Looking forward to welcoming you back soon !

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