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Reviewed 12 June 2017

i booked this hotel through expedia without understanding exactly whats going on ther. is it a 3 star 4 star or 5. so it seems that they have 3 wings, this one is 4 stars, the one with the parque in the name is the 3 stars and the 5 stars seems to be closed currently. i decided do book this hotel rather than the competitor Hotel Balneario Alhama de Aragon - and it wish they didnt have such similar names - because of the minibar in the room. it was mentioned they have airconditio in room , but they forgot to mention that it can be used only for heating on the month of May. some of the staff behaved strange and were not communicative, and one receptionist tried to fix the problem but we were left with bad taste. the hote itself is renovated and has huge spaces and is airconditioned in public areas and has some good points in it, but next time i will try th competitor.

Room Tip: take a room with less exposure to than sun, perhaps low floor
  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
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Thank MONA_HOD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisTermal, Director de Relaciones con Clientes at Hotel Termas Balneario Pallares, responded to this reviewResponded 25 June 2017

Dear guest,

thank you very much for sharing your opinion, we really apreciate that you have choosen Termas Pallares for your stay. We have to say sorry because of the non working air condition but high temperatures are very strange in spring´s season and we fix it the next day you left. if you decide to come in the future we ensure that you will have a more pleasant journey.

Thank you very much again.
kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2016

They offer some very serious therapy treatments but we were not there for those. The whole area is 'thermal'. They have a lake -to be used as a therapy area. Peaceful swimming, cleaner fish, warmer areas but in October the water is cooled by mountain air. The room was spacious, everywhere had high high ceilings, huge settees. Very comfortable. Several cafes and restaurants. Friendly staff. We experienced a 'spa circuit' which made use of the thermal waters. Beautiful relaxed gardens.

Room Tip: We overlooked the gardens. There are ultra modern rooms but we had a more classic room.
  • Stayed: October 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank susanleylandlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dpto_Clientes, Atención al Cliente at Hotel Termas Balneario Pallares, responded to this reviewResponded 22 October 2016

Dear Susan,

thank you very much for sharing your opinion and its a pride for the staff to read such a great reviews this is always very heartwarming for us and makes that everything we do worth the effort.

kind regards and we are really looking forward to seeing you again,

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Reviewed 17 July 2008

They didn't have thier own website, but other hotel sellers listed amenities. Not quite as described.There is no pool. We didn't see a cafe or gift shop. Okay you can swim in the lake and really don't need to shop, but... I was somewhat dispointed in the desk clerks, they don't offer any information on the site except a list of services if you ask for them. They did not seem to want to promote themselves. This of course includes the Thermal Spa- Termas Pallares.You really needed the descriptions of services and a tour of the property would have been nice. The resturant is okay, but only 2 seatings for dinner, Make reservations in the morning. The rooms are small. It is a boutique hotel, sparsely decorated in a modern theme. They allow too many people at once into the water treatments which takes away from what could be really lovely.My husband tried to order a martini- when the bartender returned he said he couldn't find any (was on the menu) when we told him you have to make it, he said he did not know how! So no drink. They rent you mountain bikes, but the only place to ride them is on a short path around the thermal lake or onto the road into town. The lake is not cold but not really warm either and if you like to swim with fishes and other unknown things floating around you then it's okay. You don't need more than a day and half to use the facilities and see the tiny town. We would not go back.

  • Stayed: July 2008, travelled as a couple
    • Value
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    • Business service (e.g., internet access)
Thank Gizmita1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2008

Visited Gran Cascada last weekend and were very surprised about he place.If calm is what you're after this is the place.The hotel is very nicely renovated.The rooms are superb and the restaurant is very nice.Staff is also very nice.The lake outside is stunning.This is also the only thing they don't charge you.It would be nicer if they included more of the facilities into the roomprice.
Remember if you go here, there is not much to do in the area!
1 or 2 nights here is more than enough.

  • Stayed: May 2008, travelled as a couple
    • Value
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3  Thank saskia-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: November 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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