We booked this break as a treat, having not been away from the house for many months.
The location is beautiful, shame about the experience. There was a lengthy queue to check in and the process took almost an hour. We booked a superior room with extra bed and paid an extra £10 for the privilege of having our 5 year old son with us. On reaching the room, we discovered there was no extra bed and were then told by reception there was nothing that could be done even though we had a booking confirmation from head office in Basingstoke of our requirements! We had to make do with extra blankets and pillows on the floor. The room was cramped and there was no air conditioning.
As there was nothing else the hotel could do, we cancelled the second night and stayed in a local premier inn hotel for half the price and twice the comfort!More
- Free parking