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Reviewed 5 March 2019 via mobile

My husband and young son visited Tokyo last month and arrived from a very late flight. With no option in their website to book a room for 3 adults for that night, we booked a twin room instead. Upon check-in, the Front Desk staff confirmed that they are full for triple room and I need to book for a second room. However, upon seeing my son very tired from our flight, the staff (shame that I forgot to get his name) gave us a room with a sofa bed complimentary just for us to have a comfortable stay. It was a great and very clean room.

We also borrowed a weighing scale and it was sent to our room very quickly by a nice lady staff.

Haneda Excel Hotel Tokyu really made the start of our Tokyo trip and will be glad to stay again on our next!

Date of stay: February 2019
Trip type: Travelled with family
2  Thank MrsCandiL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HANEDA_EXCEL_TOKYU, お客様担当マネージャー at Haneda Excel Hotel Tokyu, responded to this reviewResponded 5 March 2019

Dear Sir / Madam,

Thank you for choosing Haneda Excel Hotel Tokyu for your stay in Japan.

We are glad if you could got rid of fatigue by staying our room.

We look forward to seeing and serving you, again next time.

Sincerely yours,

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Reviewed 16 February 2019

the Excel Tokyu is located at Terminal 2 of the Haneda airport and very well located.
The typical Japanese welcome is provided and I experienced the lended pyjamas for the first time (and not the last!)
well furnished with all business and toileteries amenities, it's also reasonably priced!
breakfast is a buffet format where you can either eat typical Japanese breaksfast or European/North American
Enjoy!

Date of stay: February 2019
1  Thank Clarisse B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HANEDA_EXCEL_TOKYU, お客様担当マネージャー at Haneda Excel Hotel Tokyu, responded to this reviewResponded 18 February 2019

Dear Sir / Madam,

Thank you for your choosing Haneda Excel Hotel Tokyu for your stay in Japan.

We are pleased you might have had good experience in our hotel.

If you have chance to come to Japan and stay in Haneda, again, we wish you to select our hospitality.

We look forward to seeing and serving you in near future.

Sincerely yours,

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Reviewed 15 February 2019

This is a perfect place to relax for few hours for an International traveler if stopped in the Haneda airport and waiting for a connection. You can book in 6 hr increments and is reasonable for an airport hotel.

Room tip: if you have a long connection time, book early for guaranteed availability.
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Geo K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HANEDA_EXCEL_TOKYU, お客様担当マネージャー at Haneda Excel Hotel Tokyu, responded to this reviewResponded 15 February 2019

Dear Sir / Madam,

Thank you for your comment.

However, now we do not offer rates in 6 hour-increments. Day time share rates are available from noon until 17:00 with limited rooms and by direct booking through calling to us. On limited days, we also offer rates in 5 hour-increments from 14:00 until 23:00 on our website and several online travel agencies.
Actually, there are 2 hotels in Haneda airport so we suppose you may have stayed another one...

Anyway, we appreciate for your interest of Haneda airport.
We look forward to your next visit of Haneda.

Our best regards,

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Reviewed 5 February 2019

I'm not the brightest bulb in the pack, never have been, never will be. So I booked the Haneda Excel Hotel in Terminal 2 as a layover hotel, even though I arrived at, and departed from, the International Terminal. However, it was a short shuttle bus ride -- free -- between the terminals, so all was not lost. Check-in was friendly and easy. My room was very nice and looked out on aircraft gates (kinda fun to watch the activity). I had a pleasant meal in the lobby restaurant. Strolling Terminal 2 was great fun and great exercise.

Date of stay: January 2019
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
3  Thank daveinmonument
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HANEDA_EXCEL_TOKYU, お客様担当マネージャー at Haneda Excel Hotel Tokyu, responded to this reviewResponded 8 February 2019

Dear Sir / Madam,

Thank you for your choosing Haneda Excel Hotel Tokyu.

We are glad our services met to your satisfaction.

We look forward to seeing and serving, again in the future.

Our best regards,

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Reviewed 26 January 2019

You would expect an hotel located inside the airport to be noisy. But the Haneda Excel Tokyu is the actual demonstration of how sound-proof a good hotel can be. No noise, just the sight of the Boeings and Airbus in front of your windows...

Of course, this provides the excellent location (inside the Terminal T2 - Haneda domestic). Perfect to catch the 1st morning flight.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Yves R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HANEDA_EXCEL_TOKYU, お客様担当マネージャー at Haneda Excel Hotel Tokyu, responded to this reviewResponded 28 January 2019

Dear Mr. / Ms. Yves R,

Thank you for your choosing our room.

We are glad you had a confortable stay in our hotel.
As sound-proof windows are equipped in all of our rooms, we suppose you felt few noise of outside.

We are also pleased If you have any other comments or problems in your stay and if you inform them to us.

We look forward to the chance of seeing and serving you, again.

Sincerely yours,

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