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All reviews burger king great hotel shuttle bus metro station tozai line cocktail bar japanese hotels same complex sushi skytree tower an italian restaurant booked the family room breakfast was included bit dated complimentary bottle hungry jacks the hotel offers free shuttle
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Reviewed 4 weeks ago via mobile

A decent business hotel, with many restaurants and shops in the same complex, offers good comfort and space.
The over-friendliness of Japanese staffs makes one even slightly embarrassed by not knowing how to react.
However, Gym and sauna are costing extra, 30 USD, the grill restaurant, rated by TripAdvisor as moderate priced, costs easily more than 100 USD each, an expensive gourmet experience for miniatures of food.

Stayed: October 2018, travelled on business
Thank Tao-is-Tao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_EAST21_TOKYO, WEBセールス課 at Hotel East 21 Tokyo, responded to this reviewResponded 4 weeks ago

Thank you for staying at the Hotel East21Tokyo. Were you able to spend comfortably in your room?
However, we feel very sorry that we could not respond to your expectations about our service and gym charge. At present, The East Health Club’s fitness room and indoor swimming pool are available for an extra fee. A sauna and public bath are also offered. Gym and indoor pool are charged and not available for guests under 18-year-old. Thank you for your understandingWe will make further efforts to live up to your expectations. . Thank you for your opinion, and if you have any more questions about our hotel, you do not hesitate to ask.
We hope you visit to Japan again, and we look forward to the opportunity of welcoming you our hotel again. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018

This is a pleasant hotel which has several pluses - swimming pools (although the outdoor one closes on 9 September) but you have to pay extra and good shopping - including a supermarket and a 100 Yen shop - and several popular cafes and restaurants. It's quiet and handy for activities on this side of Tokyo. The hotel's own Harmony restaurant is very good.

Stayed: September 2018
Thank Gail T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_EAST21_TOKYO, WEB Sales at Hotel East 21 Tokyo, responded to this reviewResponded 6 October 2018

Thank you for staying at the Hotel East21Tokyo. Were you able to spend comfortably in your room?
There are many restaurants, convenience stores and a drug store around the hotel. When you want to have something, you can eat your favorite meal, this is a convenient location. In addition, Our hotel is conveniently situated for tourist, because if you have 30minutes, you can go a lot of tourist spots from our hotel. For example Ginza, Asakusa, Odaiba and so on. In addtion, we have some shuttle bus from our hotel. Our breakfast is Japanese and Western Buffet. We appreciate that we have received high popularity from many customers. If you have any questions about our hotel and tourist spots, you do not hesitate to ask at Bell desk.
We hope you visit to Japan, and we look forward to the opportunity of welcoming you our hotel again. Best regards.

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Reviewed 29 September 2018 via mobile

Well located. Rooms are oldish and no refreshed but clean. Wifi is working well. Breakfast at 3000 jpy is ... i let you see. Staff very friendly and helpfull. You are 7 min walk from metro station. Over all good value for money bur a but far from everything.

Stayed: September 2018, travelled with family
Thank hamelinp1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_EAST21_TOKYO, WEB Sales at Hotel East 21 Tokyo, responded to this reviewResponded 30 September 2018

Thank you for staying at the Hotel East21Tokyo. Also, we are pleased that you give us a high evaluation about staff.
Our hotel is 8-minute walk from the nearest subway station "Toyocho". We have the shuttle bus from hotel to Toyocho station that is only morning. If you want to go to the station, we recommend this bus to you, because you do not need to make reservation. This bus is on a first-come-first-served basis. We will make further efforts to live up to your expectations. We hope you visit to Japan, and we look forward to the opportunity of welcoming you our hotel again. Best regards.

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Reviewed 16 September 2018 via mobile

Very nice hotel very big very big room very big bathrooms lots of space to move around in compared to most Japanese hotels great proximity to Tokyo Disney and only 5 km from the Tokyo Sky Tree Hotel also has a little Mall attached to it from the bottom floor good places to shop and eat I really enjoyed my stay there would definitely stay there again I was just there September 14th

Stayed: September 2018, travelled as a couple
Thank JAS595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_EAST21_TOKYO, WEBセールス課 at Hotel East 21 Tokyo, responded to this reviewResponded 17 September 2018

Thank you for staying at the Hotel East21Tokyo.Were you able to spend comfortably in your room? Our hotel is conveniently situated for tourist, because if you have 30minutes, you can go a lot of tourist spots from our hotel. For example Tokyo Disney Resort, Tokyo Sky Tree, Odaiba and so on. In addition, we have the Tokyo Disney Resort free shuttle bus that is we need you to make reservation from the Hotel East21 Tokyo official website. If you have any questions about our hotel and tourist spots, you do not hesitate to ask at Bell desk. We will make further efforts to live up to your expectations. We hope you visit to Japan, and we look forward to the opportunity of welcoming you our hotel again. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018

Came to Japan the first time with family. Staffs are very polite. When we first arrived, I asked for a room with a view to Skytree tower. He was not able to but he gave us our room on the 19th floor and we can see the Skytree tower when we go to the elevator. Room is clean but the carpet is old which I have expected since I had read past reviews. Disadvantage of the room is the bathroom, noticed some hair on the wall and when I wiped it with wet wipes it was black. Noticed mold in between the gap of wall. Door also had mold. No ventilation and door would not stay open. We thought it was a great location. Lots of convenient stores, supermarket and a lot of close by restaurants with only locals which we like. There was this one restaurant that we went to where there was no English menu but it was OK. We just pointed the photos of what we wanted to order. Overall a great hotel except for the bathroom. 4 of us travelling and each of us got our own bed. One being a sofa bed and one is a potable bed.

Room Tip: Try out the bar on the 21st floor, excellent view of Skytree tower
  • Stayed: August 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Helendom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_EAST21_TOKYO, WEB Sales at Hotel East 21 Tokyo, responded to this reviewResponded 29 August 2018

Thank you for staying at the Hotel East21Tokyo. Also, we are pleased that you give us a high evaluation about staff.
However, We apologize for the serious issue that we have done poorly cleaned your bath room. We will take the issue from you seriously and endeavor to prevent recurrence. I sincerely apologize for our issues. We will make further efforts in providing better and then, we respond to your expectations. If you have any more questions and your opinion, you do not hesitate to ask ours. We will make further efforts to live up to your expectations. We hope you visit to Japan again, and we look forward to the opportunity of welcoming you our hotel again. Best regards.

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