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1 - 6 of 66 reviews
Reviewed 5 September 2019

Beds are great and the best thing going for this place
Aircom didn't work! over 3 degrees outside!!!
staff totally unfriendly or willing to help
restaurant food is awful
location is at the end of town
needs updating
Loud

Date of stay: July 2019
    • Location
    • Sleep Quality
    • Service
Thank Cutar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTorrepalma, Recepción at Hotel Torrepalma, responded to this reviewResponded 1 October 2019

Dear client we aplogise for the inconveniences we use your opinion to improve our services we work in your satisfaction.

Kind regards.
Reception:

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2019

Smart reception area and rooms more than adequate. You eat in the hotel's cafe which was quite noisy with various parties but the food was fine. We stayed for one night on our camino walk from Granada.

Date of stay: May 2019
Thank Lanchester71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelTorrepalma, Recepción at Hotel Torrepalma, responded to this reviewResponded 31 May 2019

Dear Customer:

Thank you for your comment. For us it is very important that you give us your opinion. We are looking forward to visit soon.

Best regards

Reception
Hotel Torrepalma ***

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018

Good central hotel, in one of the main streets. Convenient for shopping and a short walk to the Parque/Park area. Clean rooms. Small restaurant. Good bar/cafe, well used by locals and with great friendly staff.

Date of stay: June 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Indrabelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes P, Recepción at Hotel Torrepalma, responded to this reviewResponded 7 March 2018

Dear customer:

Thank you for your comment, for us is very important to know his opinion.

Kind regards.

Reception
Hotel Torrepalma ***

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2017

We didn't stay here but just ate at the terrace restaurant. Still wondering about it now. We were tired. I ordered a salad. When it came I looked at it. Looked at it again. Poked at it. No doubt about it. It was simply a whole lettuce, store fresh, neatly quartered with a few bits of garniture added. There was a party on, there were screaming kids everywhere. We were tired I should have sent it back. Instead I scraped around with it.Made myself a sort of lettuce sandwich But when our bill came and it was way over the top I did rouse myself to complain. The waiter brought back apologies from the kitchen. The next day looking back I wondered if it was some sort of Spanish joke. What on earth were they thinking? That we were idiots? Good Point - The Poor Waiter was Heroic. He had been left with 12 tables, at least 50 customers, all shouting for this and that, and he didn't miss a beat - he even managed to smile when my wife explained that despite any physical resemblance I was not actually a rabbit. One for the scrapbook.

Date of stay: June 2017
Trip type: Travelled as a couple
1  Thank Rorie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 June 2017

Dear customers:

We are very sorry about what happened. I have told with the manager of the Restaurant and he apologizes for everything. Thank you for your comment.

Kind regards.

Hotel Torrepalma ***

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2016

We stayed here for 3 nights whilst visiting friends in the area. The booking and reception were very easily done, and the hotel was a very reasonable price. There is no comparable hotel in the area. The hotel room was very clean but small, although we had a lot of storage space. Our room looked out onto a very enclosed courtyard, so no natural light, but as we only really needed the room to sleep and shower in it was not an issue for us. We didn't eat in the restaurant, but had snacks and drinks in the cafe/bar which was very Spanish in feel, and in menu choices. The location was perfect for us, and is a short stroll from the lovely park in Alcala la Real, where we had brunch every day. We had free wifi which worked in the room but the connection was quite slow.

Room tip: We were not bothered by having a view, so the central core of the building was fine for us, and not too noisy.
Date of stay: October 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 November 2016

Thank you very much for your comment. For us is great satisfaction that you were comfortable with all our services. We wait soon for your visit.

Kind regards.

Hotel Torrepalma ***

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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