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Reviews (383)
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All reviewswashing machinetime sharerecommend elthe resort managervisiting eltimeshare ownersbar and restaurant areala gomerahome from hometimeshare exchangethis lovely resortpool rulespool area was very nicetwo bedroom apartmentrecommend this resortfully equipped kitchengreat apartments
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Reviewed 13 June 2015

This was our first stay at El Marques although we have visited the PS and LG areas many times. The resort is well located with good access to two supermarkets and almost equidistant between Puerto Santiago and Los Gigantes. Alcala and San Juan are easily accessed by local Titsa Bus.

We exchanged for a two bed unit which whilst dated was spacious, well appointed and well maintained. Be aware that you will be charged for electricity at the end of your stay. We didn't use the air conditioning so our charge was very modest. In July and August you may need to request the air conditioning. This is the first time in twenty years of timeshare that we have encountered an electricity charge. You will also be charged for pool towel use but this is also very modest.

The view from our unit was exceptional (95D). The unit had a washing machine but no dishwasher. There were plenty of utensils and crockery.

The public areas were very clean, the pool and bar area were comfortable and friendly. The staff in the resort we're welcoming. June is a quiet month in Tenerife so there was never any problem getting a sunbed.

The average age of the clientele was about 65 so it is very quiet with most of the guests sleeping for most of the day. There were never more than three people in the pool at any one time. Most of the elderly clients thought the pool water temperature was cold............it wasn't!

Internet is available in the bar area. If you want it in your room it is an extra €18 per week.

All in all this is a very comfortable, welcoming and quiet resort ( in June).

Room Tip: Check location because soon rooms do not have a view. 95 D is a good room.
  • Stayed: June 2015, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Xante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 15 June 2015

Dear Xante,

Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort.

We are sure that all your suggestions will help other customers to enjoy their stay at Ona El Marqués even more.

We look forward to welcoming you back to the hotel.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2015

My daughter (aged 8) and I have just returned from spending a week at this wonderful resort. We were visiting with my parents who are frequent visitors, but this was our first visit. I now understand why my parents return so often!!
A friendly 'hola' can be found at every turn be it the resort manager or the lady who comes to clean twice a week. All of the staff are super helpful and nothing is too much trouble.
The apartments are quite simply a home from home, but with added balconey and sunshine!
My daughter loved the pool, (and I think the pool attendant, along with several of the waiters!!) The pool area is safe, wonderfully clean and there were plenty of sun loungers for all.
Amazing food is available on site as well as in the local area, and we found the locals to be just as accomadating as the El Marques staff.
All in all we have had an amazing time on our first visit, and we are now trying to plan a return visit but with the rest of our family!
Thank you is not enough, but thank you!!

  • Stayed: May 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank 187mumof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 8 June 2015

Dear 187mumof3,

Thank you very much for your warm comment, which is a great motivation for the whole team.
Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride.

We hope to host you again in your future visit.

Sincerely,

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Reviewed 8 April 2015

My wife and I have visited this spot three times over the past 3 years. We found all the staff pleasant and helpful. This year was no exception. They were all at their best from checking in to leaving.Would definitely encourage anyone thinking of visiting this resort to book this excellent location.

Room Tip: Room on a high floor for views
  • Stayed: March 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Dave1076971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 17 April 2015

Dear Mr Kay H,

Thank you very much for your warm comment, which is a great motivation for the whole team.

Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride.

We hope to host you again in your future visit.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2015

Stayed there for 3 week in a lovely apartment with a gorgeous view . We had everything we needed - washing machine, microwave, toaster, etc in the kitchen. Large flat screen TV, DVD player, 3 piece suite, dining table and chairs , coffee table and lamps. In the lounge. The balcony had table and chairs, sun loungers and parasol and awning .the beds were very comfortable with plenty of storage. The staff were very friendly and helpful, the bar restaurant was very nice with good food. The heated swimming pool had plenty of sun beds and was very inviting.

Stayed: February 2015, travelled as a couple
Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 2 April 2015

Dear Mr Kay H,

Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort.

We are sure that all your suggestions will help other customers to enjoy their stay at El Marques even more.

We look forward to welcoming you back to the hotel.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2015

El Marques is a lovely friendly place to stay. Apartment cleaned and bedding changed twice during the week.
Staff friendly and helpful.
Entertainment every night, 2x happy hours each night in bar.
Lifeguard on duty at the pool, also small childrens pool.
Gated community, unfortunately on a steep hill but a nice walk to the harbour.
Plenty of bars and restaurants nearby to suit all tastes

Room Tip: All rooms seemed great. We had 1 bedroom with terrace my daughter had a large 2 bedroom with large balcony.
  • Stayed: March 2015, travelled with family
    • Value
    • Rooms
    • Service
3  Thank PammyS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Onahotels, Director de Relaciones con Clientes at Ona El Marques, responded to this reviewResponded 2 April 2015
Google Translation

Apreciada PammyS1,

Muchas gracias por su afectuoso comentario el cual, supone una gran motivación para todo el equipo.

Conseguir que todos nuestros clientes tengan una estancia fabulosa es nuestro principal objetivo y saber que lo hemos conseguido, es un orgullo.

Deseamos poder alojarle de nuevo en su futura visita.

Atentamente,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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