We (2 adults, 2 kids) arrived late and opposite to other hotels code for keysafe was not provided upfront. Fortunately there was 24*7 service and we got into our appartment 216. Beds were made but the overall cleanliness of the kitchen, bathroom and rooms were absolutely insufficient. Sink in the bathroom did not work, toilet was dirty, dust in room corners, dirty kitchen. Appartment furniture far away from pictures on Expedia and TripAdvisor. We complained to the service but they were not able to change our room at the late night. Fortunately next day the reception was english speaking and they provided us appt 401, which was better furnished and cleaner. Kitchen was still not clean enough, but way better than in 216. As an excuse we were offered a free french breakfast at the last second day. On the positive side the residence is next to tram stop and after 10 minutes you are in the center of Bordeaux. All in all, I would not recommend this residence.