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Reviewed 14 July 2018 via mobile

Stayed at the carbis bay hotel in July the hotel is situated right on the beach with uninterrupted views this is a gem in itself
The decor is tasteful and the hotel is elegant without feeling stuffy Rooms are clean and very well arrange with everything you need at hand if you manage to get a room which overlook the sea with there separate balconies and French doors that opens onto the sea views theses are wonderful to sleep all night with the sound of the sea was very relaxing
The food here is exceptional with locally sourced ingredients and attention to detail you won’t be disappointed if you want to dine in the conservatory there is the local pianist playing in the evening with great service through this hotel I can see why it’s a popular destination to book and return
Before you leave if you haven’t been before then the spa is a must it is one of the best spa in cornwall with local oils and products to tempt you into not leaving
The hotel now boast some fabulous new additions of new builds where you can stayed theses are a great addded bonus to this hotel if you don’t want the hotel venue then the self contains maybe for your Liking and more privacy
The hotel also boasts the beach bar aswell as separate from the hotel it is just a few steps away closer again to the sea front but a little more trendy and younger scene perfect for couple who don’t want to have anything too fancy to eat there is something for everyone at this hotel and if not the staff will endeavour to try there upmost to succeed in there tasks
Highly recommended and I for one will be pleased to go back again to this hotel

Stayed: July 2018, travelled as a couple
Thank cheeky406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine D, Front Office Manager at Carbis Bay Hotel & Estate, responded to this reviewResponded 15 July 2018

Thank you so much for your perfect 5* review and we are really pleased you had such a great time. You describe everything vividly, bringing it all to life and you are absolutely right - our new lodges. opening this week, are just amazing - and literally on the beach with their own private outdoor hot tubs - how cool is that?
Come back soon!

Best regards

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Reviewed 14 July 2018 via mobile

We had a lovely stay! However you really should tell people about the MASSIVE building work taking place on site! It effects your stay in the Hotel in the Restaurant and the beach! Why on earth are you not up front with your guests? I’m sure it would save the receptionists a lot of stress. We also saw builders drinking .... maybe they were the ones that started work st 6.30 am (yes really) so perhaps they finished at lunch time ! As previous guests have said very expensive considering all the building work that was going on. What a shame.

Stayed: July 2018, travelled as a couple
3  Thank AudandAlbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine D, Front Office Manager at Carbis Bay Hotel & Estate, responded to this reviewResponded 14 July 2018

We are pleased you had a lovely stay. However, as you will have seen, none of our services in the hotel or on the beach are affected at all and we can hardly wait now to bring additional first class beachside lodge accommodation and more dining facilities to our guests, starting now already, with our "bedrooms on the sands" - imagine how spectacular to wake to the sound of the waves and only beach and ocean between you and the horizon......
We hope you will return at a later date and enjoy what we are creating.
Best regards

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Reviewed 14 July 2018 via mobile

Been in here few times to use the Spa facilities and we enjoyed it at maximum so we booked a room and we weren’t disappointed at all! Everything single thing about this place is amazing! The staff couldn’t be more than helpful from the reception till the night porter! Thank you so much to everyone! We were well looked after! Breakfast is served from 7:30 till 10 so you have plenty of time even if you want to wake up later! 5 course dinner included in the two rosettes “Sands Restaurant” was just what we wanted and we had a very nice experience!
Building work is going on but really didn’t affect us at all! We are actually looking forward for the new lodges as is nothing like that in the area! Well done for the improvements!
Thank you again for looking after us so well and definitely you’ll see us again!

Stayed: June 2018, travelled as a couple
1  Thank Grigor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine D, Front Office Manager at Carbis Bay Hotel & Estate, responded to this reviewResponded 14 July 2018

Thank you so much for your perfect review! We are delighted you came back to stay with us, having experienced our lovely spa and that you had such a great time with us. Come back and see us again soon and we would love to show you our beautiful new lodges - they have the most AMAZING views straight out to sea....
Best regards,

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Reviewed 14 July 2018 via mobile

Having arrived today there was no parking, building works going on.... very chaotic.
The staff were very helpful but for the price this is so disappointing.
They claim they are a 5* luxurious hotel but I would say a 3 maximum.
The food is not very good, portions are very small for huge prices.
We are being moved tomorrow but I'm not hopeful.

Stayed: July 2018, travelled with family
4  Thank Stay593163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine D, Front Office Manager at Carbis Bay Hotel & Estate, responded to this reviewResponded 14 July 2018

We are sorry to read your comments, particularly as you are with us We would be very happy to discuss with you personally.
We generally receive excellent reviews on our food. We hope you are content with your new room and enjoying today's lovely weather.
Best regards

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Reviewed 12 July 2018

On the plus side we found the staff at Carbis Bay Hotel helpful and charming at all times. The large deluxe room we had booked was pleasantly decorated, well serviced but perhaps not overly large. Reception and common areas all well presented.
However, the large scale building project underway will not only ruin the Hotel view but whilst underway is intrusive in the extreme. Access to the Hotel and parking both very difficult. Noise and dust until 10 p.m. on one of our 2 nights. Little regard to health and safety of both contractors or guests.
We also found the food disappointing. Excellent ingredients but both dinner and breakfasts ruined by food having been kept hot under lamps or similar - soggy and tasteless. Not freshly cooked. Foregoing a starter for dinner our main courses arrived within minutes - pre-cooked, overly hot and unpleasant. Also expensive.

Room Tip: Facing away from front of hotel.
  • Stayed: July 2018, travelled as a couple
    • Value
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    • Service
4  Thank colvic37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine D, Front Office Manager at Carbis Bay Hotel & Estate, responded to this reviewResponded 13 July 2018

We refer to your review and thank you for complimenting our staff, and hotel. Our views out to sea from the hotel do most certainly remain and we are pleased to say that our new luxury lodges on the beach, are almost ready - in the next few days. Our access and parking is therefore becoming much improved as we write. Of course, all our operations are undertaken in full compliance of health and safety regulations. We note your comments on our food with some surprise. Our food in our 2-AA Rosetted restaurant is generally very well received and it is all freshly cooked at all times. We are always happy to resolve any issues at the time, of course.
We hope you will return at a later date.
Best regards

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