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“very dodgy boat”

Boat Rentals Pollensa
Reviewed 28 October 2017

Could have been great except the owner knew we had a big air leak....... cut the day in half and scared the kids

Date of experience: October 2017
1  Thank 517jamesoliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 August 2017

If you want to throw money away, give your kids the most SCARY experience of their life and get treated badly by the boss of this company in the running, why not choose this company. We hired a boat with licence and navigated for one hour. There was suddenly a huge noise from the engine and loads of moke billowing out with a burning smell which is still smelling on our rucksack. We called the company and they came to rescue us.
Then things turned nasty. They blamed us for going too fast and breaking their boat. Not once did anyone apologise. We had used the boat for one hour and were just asking for half the day's rental money to be returned. We were told that we could not have the money back until the petrol station opened at 1600 strange on a Sunday in the middle of August that this would close!!!. Then we were told that we couldn't have the deposit back either. 1000 euros. I said I wasn't moving until we had the deposit which eventually we received.
We left with no reimbursement. The boss of the company phoned us the next day to reiterate that we have broken his boat with some ridiculous story of plastic in the engine and that we were lucky to have had the deposit back. To be honest, we are Indeed lucky to be here to tell the tale. If you look at the state of his engine in these photos he sent you will understand. The boat gauges didn't work at all . No way were we able to tell if there was a problem, but to the people at North Mallorca charters all this is normal.
Use these people at your own risk.

Date of experience: August 2017
2  Thank twiggy86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Jose with boat hire never responded once we had arrived in Pollenca. We never found or heard from anyone with the company that could help us and lost 150 euros Deposit.
A complete scam and the only disappointing experience we had in all of Spain!
Stay away!

Date of experience: August 2017
1  Thank 1Robert2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017 via mobile

We were ripped off by this lot, paying for a boat that never turned up. Would not trust them and we weren't the only people having difficulties with them. Very unprofessional.

Date of experience: August 2017
Thank glasg0w99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 June 2017

We initially spoke to 'Joan' who offered us a special price of 120euros for 4 hours hired assured us we would be able to take ourselves out to the Blue Cave to snorkel, had a think over lunch and went back to book. A very nice English man helped us to organise our trip for the following day, explained we can't get to the blue cave as its beyond the no licence zone, quoted the standard price of 120 Euros (so much for Joan and her special deal) but offered us a good deal for an 8 hour hire of the 'Silver' Boat, it was the boat that made us book with them as it had a lovely sunbathing area at the front and didn't need a licence, we paid our deposit to come and take the boat out the next day. On our return the Spanish man refused to honour the offer we had been given the day before even though he was there and confirmed it. After a long and slightly surly (on his part) conversation he offered a 10 euro reduction on the full price but wouldn't guarantee that we could have the boat for the 8 hours. We decided to stick to the 4 hours hire and headed off to the boat. The staff member who was there to instruct us could barely speak english and didn't seem very sure of himself when navigating the boat to the jetty where he left us to it. After that bad start we had an amazing time exploring the bay out as far as Formentor, we dropped anchor in Calo Des Moro bay behind the Fortreza and had the place pretty much to ourselves to swim and snorkel, heaven!
There are a lot of boat hire places all together by the marina touting for business, we would certainly recommend taking a boat out but be aware that the deal they offer may not be what you get (Also as an extra when you get back you have to pay for fuel, ours was 20 Euros on top of the 120 hire cost.)

Date of experience: June 2017
1  Thank TheWoodburns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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