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All reviews pool bar animation team palms bar large hotel next year bar staff puerto pollensa evening entertainment all inclusive package cycling holiday all inclusive guests plenty of choice all inclusive drinks tex mex sea view half board great holiday
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Reviewed 21 March 2018 via mobile

Just returned from a long weekend with a large group of women cyclists. The hotel is in a great spot, handy for the beach and centre and if your a cyclist Pro cycles is just opposite the hotel. Even thought we were a large group the hotel staff bent of backwards to make us feel welcome! The rooms were absolutely fine with a large bathroom and we were lucky enough to have a sea view, perfect!
The food was really good lots of choice including healthy options for the athletes! I've been to lots of hotel where the food was buffet style and they have not been a patch on Fergus Style! The restaurant and bar staff were very friendly and the entertainment term were excellent!
Great hotel for families in the summer and a perfect base for pre season cycling!

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank Shellybell80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fergus H, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded 26 March 2018

Dear Shelly,

How lovely to hear from you after your long weekend staying with us. Thanks for choosing our hotel for your short break and we hope you enjoyed your cycling getaway in Pollensa with friends.

We are happy that you valued the location of the hotel so positively, so close to the beach, with a lovely promenade stretching around the bay and filled with a great selection of cafes, restaurants and shops, we really have, as you say, "a great spot"!

Thank you for your kind words and complimentary comments on our friendly and warm service as well as our fantastic dining. Your remarks "food was really good" and "lots of choice" mean a lot to us as we hold our cuisine in very high regard and it's good to hear you enjoyed our different buffet options.

We appreciate you highlighting how suited we are for either a pre-season getaway or a summer family holiday. At FERGUS Style Pollensa Park Spa we will ensure you have the best time possible.

We hope to see you again soon.

Sincerely yours,
Management
FERGUS Style Pollensa Park Spa


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

I recently stayed here with a large (43!) group from our all-ladies cycling club, and the hotel made a huge effort to make us feel welcome, with a champagne (..well..cava..) reception, followed by canapes and pina colada. We had our own large room for bicycle storage with hooks and locks all provided. The food was good, with the breakfasts being fantastic and the evening meals provided a large choice for all tastes. Some lovely staff, especially the twinkly eyed Alberto. Our room was clean and functional, with a great shower, but just a bit too bright at night (and we couldn't figure out how to switch off the blue light on the tv which illuminated the whole room at night). Overall, a fantastic stay, and I'd definitely recommend it for a large group. .

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
3  Thank JoolzMrsG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fergus H, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded 22 March 2018

Dear guest,

Thank you for writing such a positive review after your group holiday with your all-ladies cycling club!

We are really pleased you all had such a great stay with us. We hope you enjoyed your time cycling and had the opportunity to see some of this beautiful island. The many cyclists who visit our shores every year know they have got it right. Great year round weather, a varied natural terrain with steep mountain roads and miles of rolling flats, safe respectful drivers and easy access to every part of the island.

It's great to read your review and see remarks such as "food was good"; "breakfasts fantastic" and "a large choice for all tastes". Our team of chefs ensure only the freshest ingredients and produce are used and, as you have mentioned, they do their utmost to provide as wide a variety as possible so even the most demanding of palates is satisfied.

Thank you again for this heartwarming review of your stay with us and we hope to see your group back cycling in Mallorca again soon.

Best regards,
Management
FERGUS Style Pollensa Park SPA

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Reviewed 20 March 2018 via mobile

We recently returned from a weeks holiday at this hotel having had a very enjoyable break.
The reception staff were very friendly and helpful at check in (especially Bamba) and we were soon enjoying our holiday. We had a sea facing room which was a good size and kept immaculately clean by the maids. Our balcony also had sun for most of the day which was lovely. It was a nice surprise to have a kettle with tea & coffee making facilities in the room and the bottled water on our day of arrival was most welcome after the journey.
We stayed on an all-inclusive basis and were impressed with the restaurant food which was varied and cooked to a very high standard. It was nice to see some local dishes on the menu too.
The outdoor pool was a good size for swimming and bicycle storage facilities were an added bonus for the cycling guests.
This hotel has a relaxed atmosphere, lovely staff and is exceptional value for money; we will definitely return.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fergus H, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded 22 March 2018

Dear Susan,

Thank you so much for your detailed review of your holiday experience at our hotel in Pollensa, Mallorca. It is truly lovely to read through your comments and see the things you have enjoyed the most about the time you spent with us.

We appreciate your highlighting those aspects which you were impressed with the most, such as the efficiency and friendliness of all our staff members, the spotlessly clean and comfortable rooms and our fantastic facilities.

Additionally, your feedback on our restaurant is most welcome. Our menu is versatile and always offers as wide a selection as possible of international and local dishes and specialties. We hope you enjoyed trying some of the typically Mallorcan cuisine.

Our guests' comfort and ability to completely unwind and relax on holiday is our main priority and we are thrilled to see we have achieved this and left you with some wonderful holiday memories.

Thank you for your recommendation, top rating and kind words "exceptional value for money"; we look forward to your next visit!

Kind regards,
Management
FERGUS Style Pollensa Park Spa

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Reviewed 20 March 2018

We spent two weeks here and enjoyed every minute. Staff were very friendly, always happy, entertainment staff worked very hard but always cheerful. Food was varied and plentiful....only complaint was I could never find a hot plate for my food..sandwiches and gateau on offer each afternoon. Lovely areas to sit and relax in the day and evening...will definitely be back..

Room tip: Choose a sea view....
Date of stay: March 2018
Trip type: Travelled with friends
1  Thank janetoswin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fergus H, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded 22 March 2018

Dear Janet,

We really appreciate you having taken the time to share your thoughts on your recent visit to our hotel, the FERGUS Style Pollensa Park Spa. It was a pleasure to have you as our guests and we are absolutely delighted you had a very enjoyable two week holiday with us.

Thank you for your compliments on our warm and welcoming atmosphere and it is indeed true our staff are happy in their work and nothing makes their day more than to know our guests have appreciated and recognized their high levels of service and dedication.

We are also grateful to you for highlighting our excellent cuisine. Your comment "Food was varied and plentiful" is lovely to read and to learn you found your two week stay was filled with a wide variety to choose from at each mealtime service makes us very happy indeed.
It is a shame you did not ask one of our restaurant staff regarding the hot plates as, if none were available, we would have got one for you happily. Should you have any request at all, please do not hesitate in asking as we love to help.

We hope to be able to welcome you back to us soon for yet another "Enjoyable stay....".

Our very best regards,
Management
FERGUS Style Pollensa Park SPA

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Reviewed 19 March 2018

I travelled here at the beginning of march, even though the season is not in full swing i still had a pleasant time whilst staying here. We were the first guest to arrive for the season and were greeted to an upgrade to a sea view room. The room was clean and spacious. The hotel is clean, nice atmosphere and friendly staff members.The food was a nice buffet setting with different meats and fish cooked on the grill .There was enough options and the dining area was kept to a high standard. The servers are very attentive and remove your plates from the table in an non intrusive manner. We walked down the beach and found not only a beautiful view but shops, cafe's and bars. If you keep walking straight down you will have a wider choice of bars and restaurants. With the assistance of the reception staff we were given the local bus schedule and we travelled to Alcudia which was about 10-15 minutes away and Palma which is about 50 minutes on the bus. I suggest you get your walking shoes on for Alcudia because its too gorgeous nit to venture down the sides streets.It's great for shopping.

Some things could have been improved, one member of staff on the reception was quite rude and answered the phone whilst assisting me , which i didn't mind at first but he went on to have a full length conversation which i though was a tad bit out of order. My advice is care for the customer in front of you not on the phone.

Apart from this incident everything was great, I would like to thank the bar staff for being amazing Alfando, & my lovely Domingo with his great sense of humour.

The entertainment in the evening was not too bad. Our favourite entertainment was the quiz nights it got us all talking to one another and was a great laugh id like to thank Andre for being a fantastic and talented guy, you did a great job !

Id recommend this hotel when its in peak season so that you will get the best out of the hotel.The surrounding match up to the hotel. I would come back.

Room tip: sea view is amazing but can be shady, pool view doesn't have the best view.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Jamoneee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fergus H, Director de Relaciones con Clientes at FERGUS Style Pollensa Park SPA, responded to this reviewResponded 21 March 2018

Dear guest,

It is so lovely to receive your feedback after your early March holiday with us, it was a pleasure to have had you as our first guests of the season and we are glad you enjoyed your sea view room.

We are so pleased that your stay was such an enjoyable one; it is wonderful to read comments such as "room was clean and spacious", "dining area was kept to a high standard" and "servers are very attentive". Our staff go above and beyond to ensure our guests have a great time on holiday and it is for that very reason we are very disappointed to hear about the behaviour you say our receptionist displayed. It is very unusual and we can only apologise for any slight caused.

It's great to hear you found our hotel's location met your approval. We are very proud to have such an idyllic setting; a short stroll along the seafront takes you to the lively port filled with a magical charm all its own or a visit to nearby Alcudia for a spot of afternoon shopping is a must also, as you have mentioned.

Thank you again for your visit and it would be an immense pleasure to welcome you again soon.

Warm regards,
Management
FERGUS Style Pollensa Park SPA

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