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Nicola M

Experience at spa

4.0 of 5 bubblesReviewed 2 Oct 2024
I spent the day at the spa, the spa has good facilities especially the outside jacuzzi and sauna ,all facilities were very clean.All the staff were also friendly and kept things cleaned and maintained.Will definitely be back another time.
Date of stay: September 2024
Trip type: Travelled with friends
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James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Responded 3 Oct 2024
Dear Nicola,

Thank you for taking the time to share your review on your recent stay with us.
I am so delighted you had a lovely day at the spa and made use of our facilities. I'm glad you were impressed with our cleanliness standards and found our team friendly.
We look forward to welcoming you back very soon for another great experience.

Kind Regards,
Rachel
Duty Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,294)
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Reviewed 30 September 2024 via mobile

Mini moon paid for 2 nights B&B
Tried to book 1 night B&B 1 night room only as we were checking at 0330 to catch a flight
Advised receptionist on arrival of this
No complementary breakfast to take away with us
Noise from wedding party outside of window on the Sunday night
Noise from a couple talking at the fire door right opposite our door at 0230 in the morning
£8 to have room serviced delivered was a bit steep but all credit to the waiter he must have been Alan Wells because food was piping hot

Date of stay: September 2024
Trip type: Travelled as a couple
Thank BLUESOLDIER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this reviewResponded 4 October 2024

Dear Bluesoldier,

Thank you for taking the time to leave a review on your recent stay with us.
I am glad you had an enjoyable mini moon here at Gleddoch Golf and Spa Resort.
I am very sorry you didn't receive a complimentary breakfast to take away. Please accept my apologies that your sleep was disturbed due to our wedding party. Our nights team do multiple security walks throughout the night to ensure noise kept to a minimum, I am very sorry if this has been missed.
There is a £7.50 charge for room service. I am pleased when you got your room service your food was very hot.

We hope to welcome you back in the near future.

Kind Regards,
Rachel
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2024

We expected a relaxing getaway at Gleddoch Golf & Spa Resort but instead endured two sleepless nights due to a loud, disruptive wedding. No peace, no use of the facilities, and total disregard for guest comfort. The pathetic £80 refund doesn’t even begin to cover the insult. This place values event profits over its paying guests. If you want rest or relaxation, AVOID THIS HOTEL AT ALL COSTS! Management’s lack of care is disgraceful. A complete waste of money.

This hotel ruined our vacation. The lobby and bars were overrun with loud wedding guests from morning till night, leaving no space for actual paying guests. I felt like an outsider at a place I paid to stay. The pool? Completely taken over by a single loud group, making it impossible to relax. Hallways were packed with loud people hanging around all day. It got worse at night—deafening noise from drunk guests until 3 am. Even outside the hotel, the wedding noise was unbearable. We were left sleep-deprived, with pounding headaches for two days. A complete waste of time, money, and any hope of relaxation. Management doesn’t care about paying guests. They just want event money.

I would add videos but it won’t allow it here!

No copy and paste customer service script please.

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank I_am_Joessef
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this reviewResponded 25 September 2024

Dear Joessef,

Thank you for sharing your review on your recent stay with us.

Please accept my apologies that the music from one of our weddings on Sunday caused for a disturbed sleep.
I am also very sorry that our spa area was busy, however after investigating further, at no point were we at full capacity in our facilities.
After speaking with yourself at the time you brought your complaint to my attention, I had asked the wedding band to promptly turn the music down, along with closing all doors and windows leading towards your room. Unfortunately, as we were at full capacity, we were unable to move you to an alternative room which we would have been more than happy to do.
We take noise complaints very seriously here at Gleddoch Golf and Spa Resort, as we want all of our guests to have a relaxing and enjoyable stay, however we are not liable for the noise of our guests. Due to the inconvenience you experienced, you did receive further compensation than what you have stated in your review. During our conversation you also stated that you would like to have a return stay with us.
Our wedding guests have access to our main function bar which is for private use, and our dram bar which hotel residents are more than welcome to use along with our 19th bar which is for hotel guests.
Please be assured our team works hard to ensure all of our guests get a 4 star experience, I am sorry on this occasion we have failed to meet your expectations.


Kind Regards,
Rachel
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024

Overall experience was amazing and relaxing. The bed was so comfortable. My mum especially had a great night sleep. Food was delicious. Staff all over the hotel were friendly and polite, the grounds and views are spectacular. Look forward to going back soon.

Room tip: Just enjoy and go with the flow. Watch for the red light going off before you enter the jacuzzi. Do hang your dressing gowns on the hooks..!
Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lainygee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this reviewResponded 24 September 2024

Dear Lorraine,

Thankyou for your 5 star review from your recent stay with us at Gleddoch House. I am delighted that we met your expectations on every level.

I will be sure to pass your very kind feedback on to the whole team, who I know will be very happy with your review.

I already cannot wait to welcome you back to Gleddoch House In the very near future.

Kind Regards
George Millar
Guest Experience Manager

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Reviewed 21 September 2024

We went here for our one year anniversary and it was bang average. The hotel was gorgeous on lovely grounds and spa was nice too, BUT that was ruined with the service. My partner had secretly booked balloons, a petal love heart and chocolate strawberry’s for the room. At the reception on check in, we had already paid for the hotel, room and gifts, but they recharged us £90 plus a £50 deposit fee, when everything was already paid for. On arriving in the room there was no chocolate strawberry’s there which ruined the surprise when my partner had to go down and ask for them as well as query the extra charge. After them trying to argue the charge, they admitted it was their fault and we got the money refunded. Strawberry’s were brought up but these included 5 of the smallest chocolate covered strawberries, not £40 worth which was what they charged just for the strawberries. Then we went to dinner and the waiter brought over my correct order but my partners wrong order for our main. We then had to wait 15 minutes for his to come out, they never even took mine away and gave me a fresh one so we could eat dinner together. I had finished my meal by the time his came, great anniversary dinner together. NOT. A shame that a gorgeous place like this is ruined by bad service.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Emily J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this reviewResponded 22 September 2024

Dear Emily,

Thankyou for taking the time to provide feedback from your recent stay with us at Gleddoch House. I am sorry you left feeling dissatisfied with your experience.

please accept my sincerest apologies that you were double charged at check in for the extras in the room, I will be sure to speak with our reception team regarding this.

We ask all guests for a £50.00 deposit on check in, this is also on your pre stay email that you would have received after booking your stay with us.

Our chocolate strawberries are £10.00 per portion and not £40.00, again I am sorry that these were not in the room for you arriving.

Please email me George@gleddoch,com and we can discuss your complaint in more detail, I don't have any information at all about your reservation so it will make it easier for me to investigate your complaint.

Kind Regards
George Millar
Guest Experience Manager

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Reviewed 20 September 2024

Mixup at check in started our overnight stay, but these things happen. First impressions was nice grounds, nice building. Went for lunch which had a very limited choice. Quite pricey for standard of food.
Had a spa treatment booked, £100 for 45 mins, by the time the therapist started only 35 mins, wasn’t the greatest hot stone, felt like she wasn’t very interested and just rubbed my back. The spa has been done on the cheap, changing rooms tatty and not clean. The pricing makes it sound much more up market than it is.
Dinner was good but a limited choice
Overall - won’t be back or recommend. Need to up the standards as poor value for money

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Linda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James Anderson, General Manager at Gleddoch Hotel, Spa & Golf, responded to this reviewResponded 22 September 2024

Dear Linda,

Thankyou for taking the time to provide feedback from your recent stay with us at Gleddoch House. I am sorry you left feeling dissatisfied with your experience.

If you could send me your contact details and I can investigate your complaint regarding your treatment with our spa and leisure manager.

Please be assured there has already been a lot of money spent on upgrading our spa, and there is still a lot of work being carried out at the moment, and I will totally disagree with your comment regarding it being done on the cheap, this couldn't be further from the truth.

I look forward to hearing from you soon.

Kind Regards
George Millar
Guest Experience Manager

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