We went here for our one year anniversary and it was bang average. The hotel was gorgeous on lovely grounds and spa was nice too, BUT that was ruined with the service. My partner had secretly booked balloons, a petal love heart and chocolate strawberry’s for the room. At the reception on check in, we had already paid for the hotel, room and gifts, but they recharged us £90 plus a £50 deposit fee, when everything was already paid for. On arriving in the room there was no chocolate strawberry’s there which ruined the surprise when my partner had to go down and ask for them as well as query the extra charge. After them trying to argue the charge, they admitted it was their fault and we got the money refunded. Strawberry’s were brought up but these included 5 of the smallest chocolate covered strawberries, not £40 worth which was what they charged just for the strawberries. Then we went to dinner and the waiter brought over my correct order but my partners wrong order for our main. We then had to wait 15 minutes for his to come out, they never even took mine away and gave me a fresh one so we could eat dinner together. I had finished my meal by the time his came, great anniversary dinner together. NOT. A shame that a gorgeous place like this is ruined by bad service.
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