Name: Not great.
Item: Gleddoch Golf & Spa Resort
Rating: 2
Author: Emily J

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All reviews golf course hot tub vista restaurant outdoor jacuzzi market menu a lovely stay from start to finish hotel is lovely birthday treat every member of staff junior suite an overnight stay room was spotless leisure facilities waiting staff food was lovely relaxation room

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Linda M

Edinburgh, United Kingdom

2854

Reviewed 20 September 2024

Poor value

Mixup at check in started our overnight stay, but these things happen. First impressions was nice grounds, nice building. Went for lunch which had a very limited choice. Quite pricey for standard of food.
Had a spa treatment booked, £100 for 45 mins, by the time the therapist started only 35 mins, wasn’t the greatest hot stone, felt like she wasn’t very interested and just rubbed my back. The spa has been done on the cheap, changing rooms tatty and not clean. The pricing makes it sound much more up market than it is.
Dinner was good but a limited choice
Overall - won’t be back or recommend. Need to up the standards as poor value for money

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Linda,

Thankyou for taking the time to provide feedback from your recent stay with us at Gleddoch House. I am sorry you left feeling dissatisfied with your experience.

If you could send me your contact details and I can investigate your complaint regarding your treatment with our spa and leisure manager.

Please be assured there has already been a lot of money spent on upgrading our spa, and there is still a lot of work being carried out at the moment, and I will totally disagree with your comment regarding it being done on the cheap, this couldn't be further from the truth.

I look forward to hearing from you soon.

Kind Regards
George Millar
Guest Experience Manager

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Sf1234-1234

1

Reviewed 16 September 2024

Poor

Dirty broken spa facilities. Room not much better . Basic hotel with basic facilities . Staff were friendly and helpful. Unless you play golf nothing else really there just one restaurant with a plain menu. Ingliston along the road has a much better menu

Room tip: Room was noisy !

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear SF.

Thankyou for taking the time to provide feedback from your recent stay with us at Gleddoch House. I am sorry you left feeling dissatisfied with your experience.

I am however delighted you found our staff to be friendly and helpful, I will be sure to pass on your kind comments to the wider team.

I must disagree with your comments regarding the spa facilities being dirty and broken, as firstly we have no broken facilities and they are clean.

Our restaurant has very recently changed the menu in our vista restaurant for both lunch and evening meals, I am sorry these were not to your taste.

Kind Regards
George Millar
Guest Experience Manager

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Bella D

1

Reviewed 14 September 2024

Spa Break

I spent a half day at the spa & it was EVERYTHING. My package included the use of all the spa facilities, a 30 minute massage & I upgraded for an afternoon tea. My massage therapist was Heather and she was devine. Besides being a beautiful person, she listened to my needs, my body's needs and it made my massage experience exactly what I needed it to be. The spa facilities were amazing. The outdoor hot tub made it that extra special. Lastly, upgrading to the afternoon tea (just £10) was just WOW. I was dancing in my seat. The whole experience was everything I needed that day and I'm very grateful for that.

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear T9174VObellad,

Thank you for taking the time to share such an amazing review on your recent spa break with us.
I am over the moon to hear that your spa day was everything you were hoping for and more, and especially loved your massage from Heather who was amazing. I am also pleased you made use of all our facilities and enjoyed your upgrade to our afternoon tea that was delicious.
I will pass on all of your kind comments to Heather and the rest of our team who will be delighted to hear.

We look forward to welcoming you back for another memorable experience.

Kind Regards,
Rachel
Duty Manager

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DawnMill

Glasgow, United Kingdom

61

Reviewed 13 September 2024

Great stay

Stayed at Gleddoch for our Wedding Anniversary and had a really lovely time.

Stayed in the Clyde suite & it was beautiful and tastefully decorated. Massive spa bath in the room which was an added treat for our special occasion.

Had lunch and dinner at the hotel and both was excellent. We had the fillet steak for dinner and it was cooked to perfection.

Our biggest compliments were to the waiting staff who were just amazing and very attentive. They made our stay extra special so please pass on our sincere thanks to all the guys.

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Dawnmill,

I would like to thank you for taking the time to write a glowing review on your recent Wedding Anniversary stay with us.

I am delighted to hear you had a lovely stay in our Clyde Suite which was beautifully decorated and enjoyed your own personal hot tub.
I'm glad you found both lunch and dinner in our Vista Restaurant excellent and your steak was cooked to perfection. I'm very pleased our waiting team were very attentive and overall amazing which made your stay extra special.
I will be sure to pass on all of your feedback to our team who will be happy to hear.

We hope to welcome you back in the near future for another memorable experience.

Kind Regards,
Rachel
Duty Manager

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Gingerstorm

4461

Reviewed 10 September 2024 via mobile

Certainly stands out from the rest !!!

I could not fault this hotel. From checking in with the warm and friendly reception staff to house keeping haven’t found this sort of service in a hotel in such a long time it was very refreshing. Another thing that was very refreshing was their spa. Lovely warm pool and an outside jacuzzi with breathtaking views over to Dumbarton Rock. Perfectly cooked fillet Steak was ordered to the room and piping hot when it arrived washed down with a lovely Malbec. Following morning to set us up for the day we had a Scottish breakfast from their buffet. Great choice on the continental side also. Look forward to returning and would recommend this spectacular hotel without any hesitation.

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Gingerstorm,

Thankyou for your 5 star review from your recent stay with us at Gleddoch House. I am delighted that we met your expectations on every level, this really does please me.

I will be sure to pass on your very kind comments to the wider team, who i know will be ecstatic with your feedback.

I already cannot wait to welcome you back to Gleddoch House, and I am sure you will make more happy memories with us.

Kind Regards
George Millar
Guest Experience Manager

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