Ski-in/ski-out western five star hotel in the heart of Hirafu village.
Rooms are modern and spacious. The bed is comfortable and soft. Mentioning this as Japan hotel beds generally run firm to very firm.
Onsen is functional. The outdoor onsen is enclosed so no views. Not luxurious by Japanese standards.
If you are looking for a Japanese experience then this hotel and probably Niseko is not for you. Most guests are from China, Hong Kong, Singapore and Australia.
All staff are English speaking and mostly foreign. Some reviewers paint the staff as a bunch of ski bums just working there way through the season. We found this was not the case. All staff were professional and friendly.
Also there is daycare at the opposite Aya hotel. In room babysitting is also available.
There is gym in the Aya hotel that can be used for a fee.
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