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All reviews usb ports usb charging shuttle service modern hotel miso soup like clock work every half hour bus shuttle this place rocks hotel entrance always on time coin operated laundry hotel staff the hotel offers fuss free japanese toilet great property
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Reviewed 29 August 2018 via mobile

Overall a very modern and clean hotel with very good service.

It was our first trip to Niseko and we were very happy with:
Communication and service: both before and during our stay. From bookings to recommendations, it was great*.
Restaurant on-site.
Shuttle service.
Cleanliness of room.
Welcome pack on bed (lovely touch).
Size of room: was expecting tiny, but it was fine (for Japan!).

However, I really wasn't happy with the bed.

Cons:
Water fluctuations in temperature (as mentioned by other guests), though we just has quick showers.

Bedding. It was hard! Not firm, hard. I would wake up with sore shoulders from sleeping on the mattress. I addressed this with staff who suggested another layer underneath and they would attend to it. This had to be followed up 12 hours later (an oversight I'm sure*). An additional duvet layer, folded over and underneath did little. May I suggest, due to the volume of others that have mentioned a hard bed (and others apparently okay with it), that there be optional bed toppers for those that prefer a medium bed.

Before staying here again, I would be checking the bed situation as it's key to me in a hotel. However if you like a firm-hard bed or you're not fussy on how how firm your bed is, I would recommend Always Niseko.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank SarahM_MEL_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlwaysNisekoTeam, Front Office Manager at Always Niseko, responded to this reviewResponded 1 October 2018

Thank you for giving us a great review - we are so happy that you enjoyed your stay with us and that our service and facilities could make your holiday better! We are glad you enjoyed with us . Thank you for taking your time and giving us a review and we hope to welcome you back to our hotel the next time you holiday in Niseko!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2018

A simple, fuss-free hotel that's value for money! Hotel staff was very friendly, and they were very helpful and very prompt with their email correspondence prior to our arrival and check in. The room was small but expected for Japan standard but very clean and was well equipped with the basic essentials. Breakfast was great with healthy selections of food.

Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Carina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlwaysNisekoTeam, Front Office Manager at Always Niseko, responded to this reviewResponded 25 May 2018

thank you very much for choosing Always Niseko as your holiday destination.

We are very glad to hear that you are satisfied with our facilities and services. We've been trying to improve our service to make customer much happier. thank you very much again for taking your time to give us great review.

hope to see you again soon!

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Reviewed 30 April 2018

The room was in tip top condition and very well furnished. The size was huge and views were stunning. Staff were knowledgeable and obliging. Breakfast was simply delicious and top quality in a unique setting.

Date of stay: April 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank AHSNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlwaysNisekoTeam, 前廳部經理 at Always Niseko, responded to this reviewResponded 1 May 2018

Thank you for your great review - we are so glad you enjoyed all our services and facilities and we hope it made your holiday better. We would like to thank you for recommending our hotel for all types of travel and that our staff were lovely and could be of help! Thank you again for taking you time and giving us a review and we hope to welcome you back the next time you visit our Niseko

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Reviewed 29 April 2018

My partner and I stayed for four nights. We were super impressed with the view of Mount Yotei from our room. Every morning we enjoyed eating breakfast downstairs in the cafe. The staff were all super helpful and multilingual. Will definitely stay again when we return to Niseko.

Date of stay: April 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank scarlettarowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlwaysNisekoTeam, 前廳部經理 at Always Niseko, responded to this reviewResponded 1 May 2018

Thank you for your great review - we are so glad you enjoyed all our services and facilities and we hope it made your holiday better. We would like to thank you for recommending our hotel for all types of travel and that our staff were lovely and could be of help! Thank you again for taking you time and giving us a review and we hope to welcome you back the next time you visit our Niseko

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Reviewed 28 April 2018

Always Niseko gives you a very clean and homely feeling.. the breakfast is healthy and hearty.. the staff are friendly and very helpful.. the room is so squeaky clean and nicely decorated; simple and comfortable, with all the necessities in place.. we will stay here again if we visit Niseko..

Date of stay: April 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank threeeyebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlwaysNisekoTeam, 前廳部經理 at Always Niseko, responded to this reviewResponded 29 April 2018

Thank you for your great review - we are so glad you enjoyed all our services and facilities and we hope it made your holiday better. We would like to thank you for recommending our hotel for all types of travel and that our staff were lovely and could be of help! Thank you again for taking you time and giving us a review and we hope to welcome you back the next time you visit our Niseko

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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