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1 - 6 of 28 reviews
Reviewed 1 March 2018

I stayed at the Gondola Chalets over 9 days, and it was a great and comfortable stay. The location is king here - it literally is a 5 mins' walk uphill in your ski boots to the Hirafu Gondola. You really can't beat that!

The chalet is very spacious and has very large communal areas. The chalet I stayed in has 4 bedrooms, so there are 2 living rooms joined by a large dining room / kitchen. The bedrooms are smaller than the rooms I usually have in Niseko but that's ok as you will have enough space to put your stuff and clothes. The dry room on the ground floor has enough room to put all your gear, and I love the ample amount of hooks to put our coats, hats and gloves.

I love that the kitchen has a large oven as well as a small grill which heats up quickly. Put a few fish in there for 1 minute and it's ready!

I do wish that there is a better coffee machine like a Nespresso, but it's not a dealbreaker.

The only bad point I would note here is that the design of Gondola Chalet isn't great for the snow. A large amount of snow is collected on the roofs (it wouldn't be Niseko otherwise) and over time it hardens and packs down to hard ice. Because of the design of the roofs the hard snow will slide off randomly. As a precautionary measure they have roped off the dangerous areas, but due to the houses' design there are some areas where you still have to walk under a few ledges which are precariously close to the ice and snow hanging off the roof. I would be very cautious while walking around Gondola Chalet.

The other issue is noise. Because the chalets are built in a row and are "joined" together by a balcony that runs continuously on the second floor, if anyone else stomps heavily on the balcony, everyone in the houses can hear it. There was one night when the noise went on into the wee hours of the morning, at 2am! I was very miffed, to say the least.

So do bear in mind the above two points. That's the reason why this place doesn't have 5 stars. Do also note that Gondola Chalet doesn't come cheap. In summary I like this place and will be back!

  • Stayed: February 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank greenflubber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix F, Manager at Gondola Chalets, responded to this reviewResponded 5 March 2018

Dear greenflubber,

Thank you very much for the kind review.
Thank you for bringing our attention to the roof design - we are already aware of those issues and as you mention have to close off some areas due to snow hazard. As long as guests stay away from the roped areas the shedding snow shouldn't be an issue.
Regarding the noise, we have a night manager available to try to push some unruly guests to respect the sleep quality of others. I am really sorry that you weren't explained this properly during check-in - if you come back please don't hesitate to call the night manager in case of any issue after 10PM.

Thanks again for staying with us!

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Reviewed 17 February 2018 via mobile

Yes, the location is great with a short walk up the hill to the gondola and another smaller lift. But the units are sparse and quite plain. The floors in the kitchen and in the bathrooms are rubber. The showers are in the bathtub in a separate nook and look like they are made for a hospital. The beds are hard and the sheets and towels are rough. The kitchen is well appointed with many appliances, but the dishwasher is so small, you have to wash dishes many times. The Chalets provide no shuttle service, so expect long, cold walks to the grocery store, restaurants, and ski rental. Wifi is inconsistent and unstable. Nice to have the small washer / dryer. Housekeeping every few days. Good place for a large group staying on a budget if you are willing to sacrifice amenities and other conveniences.

Stayed: February 2018, travelled with family
Thank KathiRiddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix F, Manager at Gondola Chalets, responded to this reviewResponded 26 February 2018

Dear KathiRiddle,

Thank you for staying with us and for taking the time of writing this review.
We will communicate your detailed feedback to the owners of the property and push them to change the items you mention: floors in the kitchen, softer beds....
Regarding the shuttle, I am afraid that we would have to increase drastically the nighty prices in order to provide this service. So far we estimated that most of our guests appreciated the reasonable pricing for a place so close to the lifts, and were happy to book a taxi on the day when it is too cold to walk to the center of the village. Please don't hesitate to call the Front Desk so that they can assist you with taxi bookings or anything else.

Thank you again for your review and we will try our best to convince the owners of the place to proceed with refurbishment before next winter.

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Reviewed 17 May 2017 via mobile

Perfect place to stay in hirafu. Close to the gondola, short walk to the Main Street, beautiful apartment with an awesome view and everything you need and even a ski hire shop at reception. "Harro" at harro's snow sports was fantastic, he looked out for us all week and made our stay very enjoyable.

Stayed: March 2017, travelled with friends
Thank pat w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2017 via mobile

Stayed at Gondola Chalets in Niseko with friends for a week . Had a four bedroom chalet with three bathrooms, it was ideal in a great spot overlooking the ski fields. The chalet was well appointed and pretty room by Japan standards. At the hotel next door you could get good coffee and also walk to many restaurants ... Recommended

Stayed: March 2017
Thank thill58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix F, Manager at Gondola Chalets, responded to this reviewResponded 16 March 2017

Dear thill58,

Thank you very much for your kind review.

We are looking forward to have you again as guests in Gondola Chalets!

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Reviewed 15 February 2017 via mobile

Absolutely loved this place. We got a room to accommodate 8 of us and it was so spacious and homely! The team at reception were super helpful, got great ski and board hire, local food recommendations, and most of all, so so close to the hirafu gondola. Would definitely stay here again.

Stayed: February 2017, travelled with friends
Thank Lana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix F, Manager at Gondola Chalets, responded to this reviewResponded 17 February 2017

Thank you very much for your kind words.

We are looking forward to have you as guest again in Gondola Chalets!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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