Though some people may not agree but I think it is the best hoel in this quiet town. It may not be up to the 5 star standard that it claims but the staff here can be seen trying their best to improve their image! Take for example, after breakfast, the front desk manager has asked me if there are any areas for improvement. I think this hotel will go along way because of such dedicated staff.

Breakfast variety is not international style yet as most of the food is still catering to the Chinese community. There could be more ham and cheese and yoghurt instead of noodles and porridge. The coffee quality also needs improvement.

They should provide some English speaking staff if they are serious about going international here in the area of tourism. However, I think their room amenities are comparable to the 5 star hotels in Singapore and definitely better than those that we have stayed in Hong Kong. There is a mini bar fridge, kettle for making our own tea and coffee, iron and board, hair dryer and plenty of hangers. These are quite essential to travellers like me. :-)

Don't worry about not getting information because their staff are both courteous and helpful. The surroundings of the hotel is quite nice. My only gripe is that the tea shop in the hotel only sells a limited range of tea. Even the common pu-er tea is not available in the shop. This surprises me.t

Wenchang is a small sleepy town with limited tourism, save overseas Chinese who come to visit their ancestral homeland. With that background - one would understand why there isn't more tourism or amenities in this hotel/area. But Waika probably is the best Wenchang City hotel -- otherwise folks are staying out by the shore to take advantage of the beach.

The hotel itself is nice - with comfortable spacious rooms and the breakfast buffet was actually one of the nicest we'd seen in a Chinese hotel in China - with mainly Chinese food choices, but also some standards suitable to the Western palate. The fruit plate they gave us upon arrival was also a nice touch.

The hotel has a second adjacent building, where possibly more rooms are, but where the spa and other amenities are located. We checked out the spa for their very reasonably priced massages, since it opened late. I got a Shanghainese pedicure and my sister got one too, in addition to a massage. I opted out of the massage because they are done on hotel beds - which tend to bother my neck. She said her pedicure was not that great, while mine was fabulous. Her massage was decent and the post-massage bath was very comfortable, since it is in a very deep wooden tub.

In the main building is a salon that also seems to open rather late.

The location is very close to the train station - we paid 30 rmb for the 10 minute taxi, though I probably could have paid 20. There are also tuktuks that could do if you didn't have much for luggage.

We took a local bus for 1 rmb down to the city center, which was really interesting.

My biggest gripe is that the concierge is hardly a concierge. They don't seem to have any familiarity with the local tourist sites nor know how to arrange anything. Luckily for us, they have an EXCELLENT bellhop - I think his name was Huang, who arranged everything for us. We are so grateful for his help - and disappointed we did not get a chance to meet him (and tip him) again before we left our short one night stay. He realized our Chinese was not strong, so spoke slowly and carefully for us. He also listened to what we were looking for, and made arrangements that suited us the next day (a 500 RMB day long tour to many interesting cultural sites in the area -- which requires quite a lot of driving, btw). For our immediate arrival, he also pointed us to a good restaurant for the famous Wenchang chicken, and told us how to take aforementioned bus to the city center.

If you end up having trouble with any tourism issues - try to look for this amazing bellhop!

One more note - there is a great BOC ATM in the lobby - a sight for sore eyes when just about every ATM in Hainan only seems to take Unionpay!