I generally prefer to speak to a Manager if we have a bad experience but no one was available so here I go, resorting to a TripAdvisor review.
It was our first time visiting this warung. We have been wanting to go for quite some time and finally came for dinner.
The ambience is lovely and the french fries were good, but all the other food was a miss. We ordered brochettes, but found the menu quite confusing.
The steak was undercooked and not prepared according to our order. The salad was drowning in dressing. The octopus was cold and not cooked properly. The truffle mashed potatoes were too oily, too chunky and needed salt. They also served the pumpkin to us COLD. We kept having to send things back. It was embarrassing.
Finally, after all of this, we were overcharged on our bill. We didn’t realize it until after we had paid with the card.
Sadly, we probably won’t go back. There are too many good restaurants in Berawa. Our bill was 900k Rp, less an overcharge of 150 for 3 people!!! Really expensive (and no alcohol!) Nothing worse than overpaying for a disappointing meal 😞☹️