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tara r

5 stars experience which felt more like a budget family resort in Spain!

3.0 of 5 bubblesReviewed 19 Aug 2024
Spent my last 4 nights of my Bali trip at the Swarga suites in Canggu. If you like the night life, the Atlas beach club is next door and it's free entry for customers staying at the Swarga suites. There are many options of restaurants and shops but be prepared to walk or taxi into Canggu centre.

Good staff service and staff are friendly and helpful. Room service and cleanliness is excellent.

Beautiful rooms with stunning bathrooms but unfortunately badly soundproofed that you'll hear screaming children in the swimming pool all day and people stamping in the room above you. There is no peace in the day if you want to have a little snooze. This was certainly a deal breaker for me!
Date of stay: August 2024
Room Tip: If you like a little snooze in the day, this place offers no quiet time for this due to poor...
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Swarga Suites Bali Berawa, responded to this review
Responded 22 Aug 2024
Dear Tara R,

Warmest Greetings from The Serenity of Canggu Tropical Paradise.

Thank you so much for taking the time to write a review on Tripadvisor. We appreciate all your comments about Good staff service and staff are friendly and helpful. Room service and cleanliness is excellent. We are very thankful for your constructive feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

Thanks for your trust. We are thankful for amazing customers like you. We hope to see you again as our repeat guest at Swarga Suites Bali Berawa.

Best Regards,

Gede Bimbi Sanjaya
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,106)
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Reviewed 16 August 2024

Excellent hotel right on the beach , with a huge pool, good restaurant and great breakfast . The rooms are big and comfortable, and there is a roof top bar with reasonably priced drinks. Live entertainment is available on some nights and you have complimentary access to a nearby beach club.WEe can highly recommend this hotel

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BernieCairns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Swarga Suites Bali Berawa, responded to this reviewResponded 23 August 2024

Dear Bernie Cairns,

Warmest Greetings from The Serenity of Canggu Tropical Paradise.

Thank you for taking the time to express your experience regarding your most recent stay. We appreciate all your comments about excellent hotel, huge pool, good restaurant and great breakfast, big room and comfortable bed. We will share your beautiful review and highlight it with the entire team. We are sure it will further motivate every one of us in our daily efforts to create memorable experiences for all our guests.

We aim to delight and provide our guests with an authentic experience straight from the heart. On behalf of the Swarga Suites Bali Berawa team, we would like to thank you for staying with us for your holiday in Bali. We hope to welcome you back with another excellent story.

Best Regards,

Gede Bimbi Sanjaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2024

I loved staying at the Swarga Suites. I had wanted to stay in place with a view of the ocean and I was very lucky to last minute get one of the corner units that looks directly at the beach. The room was spacious and had all the comforts of home. The staff were also so lovely and accommodating. I booked my room with breakfast and for the additional $4 you get a buffet breakfast with option to order other items off the menu, a great deal.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ashley L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Swarga Suites Bali Berawa, responded to this reviewResponded 23 August 2024

Dear AshleyIV205QW,

Warmest Greetings from The Serenity of Canggu Tropical Paradise.

Thank you for sharing your recent stay experience through Tripadvisor. “Lovely Place” is the word you used to describe your experience staying with us. It is an immense pleasure to learn that you had an excellent stay experience with us. I will share your beautiful review and highlight it with the entire team. I am sure it will further motivate every one of us in our daily efforts to create memorable experiences for all our guests. Your invaluable comments are important to us as they allow us to maintain the high standards of quality, service, and comfort for which Swarga Suites Bali Berawa is renowned.

We aim to delight and provide our guests with an authentic experience straight from the heart. On behalf of the Swarga Suites Bali Berawa team, I would like to thank you for staying with us for your holiday in Bali. We hope to welcome you back with another excellent story.

Best Regards,

Gede Bimbi Sanjaya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024 via mobile

We had a family duplex suite which was excellent and cleaned thoroughly each day by the hard working team. There were many options for breakfast, with great coffee! Remember you’re on holiday and there is a slower pace of life here! Food in the sports bar wasn’t great, but it certainly wouldn’t stop me from staying here again when in Bali.

Date of stay: August 2024
Trip type: Travelled with family
Thank WilloLiverpool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Swarga Suites Bali Berawa, responded to this reviewResponded 23 August 2024

Dear Willo Liverpool,

Warmest Greetings from The Serenity of Canggu Tropical Paradise.

Thank you for taking the time to express your experience regarding your most recent stay. We are delighted to have the opportunity of accommodating you at Swarga Suites Bali Berawa. It was our pleasure to know that you were satisfied with our room and hotel’s facility. We are very thankful for your constructive feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention.

Thanks for your trust. We are thankful for amazing customers like you. We hope to see you again as our repeat guest at Swarga Suites Bali Berawa.

Best Regards,

Gede Bimbi Sanjaya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

Rooms are noisy and smells bad with a lot of humidity you will feel also on the bed sheets. The majority of hotel staff doesn't speak English or ignore your questions.
AC broke at midnight
Emergency speaker woke us up at 7 am the next day because of technical issue and then we were moved to a room with less noise the last 2 nights out of 5 nights.
Received 4 calls only as a reminder of checkout time, we knew it's at Noon, you dont have to call so many times, starting at 12 am. Never again

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sharrison75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Swarga Suites Bali Berawa, responded to this reviewResponded 4 August 2024

Dear Sharrison75,

Warmest Greetings from The Serenity of Canggu Tropical Paradise.

Thank you for taking the time to share your experience you encountered during your recent stay with us. It’s always with customer feedback that can make us better by standing on the right path. At the outside, I was equally concerned and disappointed to learn of the unfortunate experience you’ve been through at Swarga Suites Bali Berawa. I would like to reassure you that we have delivered your unsatisfaction to our teams which had going the extra mile to immediate the situation and tried their best to restore your trust and make sure your satisfaction during your stay with us.

Please rest assured that we are committed to ensuring a more pleasant and comfortable stay with us, and I am seeking the opportunity to welcome you home at Swarga Suites Bali Berawa.

Best Regards,

Gede Bimbi Sanjaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

We have stayed at Swarga Suites many times.
The location is excellent. Very easy walk to Finns Beach Club, restaurants and the supermarket.
The staff are always wonderfull, friendly and helpful. The rooms are big and clean. This boutique hotel is great value for money.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sarah G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Swarga Suites Bali Berawa, responded to this reviewResponded 31 July 2024

Dear Sarah G,

Warmest Greetings from The Serenity of Canggu Tropical Paradise.

Thank you for your loyalty to staying with us for several time and delighted to hear that you had an enjoyable and memorable during stay. We will share your beautiful review and highlight it with the entire team. We are sure it will further motivate every one of us in our daily efforts to create memorable experiences for all our guests.

We look forward to welcoming you again for a better experience on your next visit to Swarga Suites Bali Berawa for another memorable experience with us soon.

Best Regards,

Gede Bimbi Sanjaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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