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“Air India Express - Avoid at all cost”
Review of Air India Express


Reviewed 3 weeks ago

Flight got delayed by 2.5 hours, top of it for 300 gm of extra hand luggae had to pay 1000 plus 600 rs , Flight condition was horrible seats were dirty, pathetic attitude of ground staff , overall unpleasant experience for a frequent flyer will not recommend and will never fly. I know it hardly matters for such a big airline but customer service experience should be delivered professionally as people pay for consuming services.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Udyant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (929)
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25 - 29 of 929 reviews

Reviewed 3 weeks ago

Had to wear a mask the entire flight because of this disgusting smell coming from the lavatory, which was literally leaking. Almost puked. I’m still speechless.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Cristina P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I was never saw like a flight. They are calculating hand luggage with laptop & duty free thinks also. One more around 2 hours flight delayed. I request Dubai terminal 2 airport regarding all Air India Express traveller clearly informed then don't buy any duty free item. Air India Express checking counter also collecting same amount also. So I will request all of them don't fly Air India flight. I am also Indian but I don't like a irregular responsible flight team I never see in my life.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Selvan E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

**Review for Air India Express**

I recently flew with Air India Express, and I have to say, it was an absolutely horrible experience. My luggage check-in time was 4:50 AM, and due to unexpected traffic caused by construction, I arrived at 5:01 AM. Instead of offering any help, Susmita at the counter simply denied me boarding and acted like I was an inconvenience.

I usually leave my home two hours early to avoid any issues, but this day was different, and I was not the only passenger affected. Rather than showing any empathy, she spent her time on her phone, completely ignoring us. After begging for about 15-20 minutes, she finally called her supervisor, only to demand an extra 4,000 rupees to board with my luggage, claiming I was late. Meanwhile, another passenger with no luggage was also charged 4,000 because he hadn’t done web check-in. It was absurd.

On the return leg, I faced another issue with a connecting flight. My flight was late, and all I got was a 5 rupee water bottle for my trouble. I arrived in Bangalore at 12:45 PM, with a connecting flight at 1 PM. Somehow, the flight was fine waiting for some passengers but couldn’t show the same courtesy to me when I was late.

It’s not just about the money; it’s about the complete lack of professionalism and respect from the staff. If you want to charge extra for being late, just ask. But ignoring passengers while you’re glued to your phone? That’s just unacceptable.

Air India Express, you claim to be part of the Tata group, a name synonymous with hospitality. This experience was the complete opposite. I am extremely disappointed and will never fly with you again.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Scenic68027111013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Extremely bad experience. I am not sure why i made the mistake of choosing this disgusting airlines. Everyone advised me not to travel in this airline and messed up. The flight just got delayed for hours and kept all of us waiting in the plane with no explanation

Date of travel: October 2024
Thank JD B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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