The world's ugliest flight has no punctuality

9.45 morning flight suddenly changed the time, what a hassle for the passengers for so many hours, no food, no benefits, no one should board this.

Worst airlines in this world. Ground staff( Sagarika Mohanty) in Bhubaneswar is terrible. She was talking in rude behaviour. All passengers shouted on her. Indigo is far better than air india express

Flight delayed by 2hours and not even informed. Not happy with the delay. Time is important. I could have purchased cheaper flight which was 40min after this flight.

From the customer happiness team to airport team, they lack empathy. They offer lip service and sweet talk only, even when someone missed his next flight or missed important event due to AIX flight delay within their control. Our next flight was missed from Delhi and after so much struggle they offered Rs 1000 compensation, which we declined. We intend to make a complaint to the Civil Aviation Agency of India, which regulates the airline misconduct.

Worst airlines and I had very bad experience from the air india counter staff what they don’t know anything about transit travel how to treat the clients and worst service from air india