Very bad experience

Travelled in Air India express AI 9085 - on 15th July - from Surat to Delhi.

It Started with the ground staff deducting priority payment twice from my card.

First deduction saying he entered the wrong amount. Second deduction - I was told it’s not reflecting into their account. However, both amounts are deducted from my side and I am waiting for the refund.

When I came to my seat - there was garbage left in the seat pockets.
I went to the washroom and not a minute passed - the cabin crew started knocking the door loudly and non-stop - when I opened she said it’s flight take off time !
- Okay, understandable. Although this could have been done in a polite manner.

I came back to my seat to find another passenger seated on it by the crew member! The passenger said he was sick and the crew let him take my seat !! . It was highly frustrating to see a sick passenger on my seat without even asking me once.

When I confronted the crew, she just walked away to check with another crew and I was just standing there.
Surprisingly, The flight started moving and I was still standing at the isle, waiting for them to resolve this. In the end they were asking me to move into other seat which was highly inappropriate and unprofessional.

However, I didn’t agree to this and got my seat back.
During this journey I asked the crew member to bring me a cappuccino and she said we are about to land and she cannot bring it.

We landed more than 45 mins of her saying that.

I have travelled in many flights but this one was the worst - bad in terms of service, cleanliness, no - understanding staffs, no proper safety checks, unprofessional behavior and no prior indication for turbulence as well.

Kajal really helped three os us to book seats together as family.she is very friendly n very supportive. Understood our requirements and gave us the convenience.

This flight has cancelled my flight on 8 th July and now then refusing to pay my ticket money and they don’t respond and when I speak with there executive they talking very rudely as like an non manner and uneducated they telling me they will be cancelled my flight and they don’t pay my money they are fraud and cheat people this stupid illiterate people no manners of how to talk with there passengers and now they started to eat passengers money also . Disgusting

Flight time rescheduled 17.55 date 13th July to 06.05 date 14th July, 2024, more than 12 hours delay. You people don't have the courtesy to attend my calls. Shame on you whether your flight is flying or walking? And you are not concerned about the inconvenience caused to me. What about the money I spent during this delay? Disgusting, a big Zero number to all of you

My flight which was supposed to leave at 13:50 ultimately took off at 11:50. It’s 01:45 am and I’m in the aircraft still. All this time we were made to wait at the airport by telling us we’d be flying soon. When we tried to get answers, the CISF staff was disrespectful, threatened arrest and tried to confiscate our phones physically when we tried to record their behaviour. If you value your time or have an amount of self respect. Please take any other airline, train or a bus.