We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One of the worst airline service in India.”
Review of Air India Express


Reviewed 3 weeks ago

Horrible, horrible service! Do not recommend at all. Delayed for more than 3 hours, that too in installments. Every half an hour, I got a new message of further delay. The crew was less than helpful.

Date of travel: June 2024
Thank Flyer05878830575
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (823)
Traveller rating
Traveller type
Time of year
Language

31 - 35 of 823 reviews

Reviewed 3 weeks ago

Third class service. Much worse than the general compartments in the IRs. Wasn't offered a place to keep my hand baggage in the overhead cabin. The staff was super rude and absolutely not bothered on the customer satisfaction.

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Mobile27054259951
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Flight got cancelled,didn't get the refund till now.very bad service .no updation regarding flight cancellations and delays.

Date of travel: May 2024
Thank Wanderer53910204225
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Literally the worst flight ever. I have travelled with many airlines but air india express was terrible. They didn't clarify the reason of delay of their flight that day and we people were sitting for 2 hours at the airport and 1-1.5 hours inside the flight. That was a connecting flight so those people who were sitting inside the flight asked for water several times but they didn't give the people water bottle, which lead to disturbance inside the flight.

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Pioneer09119663722
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

The ground staff at T2 terminal Bangalore were very unreasonable on June 2nd 2024. We had a bad experience and had to go through hassle during check in bags. our check in bags were under weight. They let thru 1 check in bag. Then they told us to weigh carry on bag n laptop bag. which were 2 kgs over. They told us shuffle things from carry on to check in bags. However our check in bags were already passed thru the belt and no way they could get them back. There was unnessarry argument for 1 to 2 kg weight to be shuffled. However the overall weight of baggage were under the accepted threshold. Quite unfriendly n rude behaviour by ground staff people.

Date of travel: June 2024
Thank Go67720494527
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in New Zealand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.