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“Zero customer service”
Review of Vietnam Airlines


Reviewed 27 April 2024

One of the worst airline experience i have ever experienced. Non cooperative staff at delhi airport, zero customer service.

Date of travel: April 2024
Thank Relax25865648773
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (8,320)
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32 - 36 of 8,320 reviews

Reviewed 27 April 2024

I must express my deep disappointment with Vietnam Airlines' customer service, particularly at the Kuala Lumpur airport counters manned by Malay girls. Their demeanor was incredibly mean, lacking the basic courtesy and professionalism expected in the service industry. It's evident they need comprehensive training in customer service etiquette before assuming such roles. Despite this, I must acknowledge the commendable service provided by the cabin crew during my flight. Overall, while the airline's service was satisfactory in the air, the ground experience left much to be desired.

Date of travel: April 2024
1  Thank houda a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2024

it's excellent. I'd highly recommend it!!!The seat was normal, kinda comfortable. The inflight entertainment was ok—a wide range of movies and podcasts. The food was the best I've ever eaten on an airline before.

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Đức Thành An N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2024

Really happy flying with Vietnam airlines.

Always felt safe and well looked after.

Checking in and checking out was as easy as you need it to be.

The food was great and more than enough beverages.

Our flight home was especially smooth.

We even had a special treat from the attendants as we concluded our trip - please see picture.

Thank you all for the opportunity to explore Vietnam.

We’ll be back!

Thank you, William & Andrea

Date of travel: April 2024
Thank William C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 April 2024

I would give a zero star if I could. What kind of airlines changes the flight last minute from 8:40 am to 12:35 pm, just 5 minutes under 4 hours so that they wouldn’t have to give customers free cancellation? They deliberately did that. I wish it was them and not Bamboo that went bankrupt. Probably bribed their way to a 4 star with skytrax

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Trammi N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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