I have well north of a million miles on United so I can grab an exit row aisle 8 of 10 times and get in line early which are the best thing going for them. That and from Chicago I can get anywhere. The service is always "ok", the food if you buy it is "ok", but commercial air travel is really just mass transit so what to expect? I will give United big kudo's for the personal information system and movies, I always try to catch something I haven't seen before and that does make the time go fast. BTW the new seats suck, just nor comfortable!