Old plane with lots of wear and tear - Boeing 757 are great planes but completely remodeled they belong in the past. Personal entertainment had issues; food is not on par with other airlines flying similar routes (Lufthansa etc), drinks choice is not on par with other airlines as well, cheap beer, basic amenities like salt and pepper are not available with the drinks service and up to the willingness of the flight attendants. Seats are fine for domestic flights, but not comfortable for long haul flights.

The first flight was ok, nothing special about the flight. Had to pay $70 to check in two bags. The second leg of the trip was on a very small plane with just three rows. When you head downstairs from the gate waiting area it means you are walking to the plane and it's a small plane.

What a great surprise! This was the inaugural flight so passengers where presented goodies to celebrate. We had a 2 oz. serving of Bernadus Pinot noir which was delish! Wanted more!!! Upon arriving in Monterey, we were welcomed by a small crowd along with TV cameras, and cookies! It was fun. Had never had this experience!

We had a mechanical failure in Denver which included a 2 hour delay and rerouted to London. This caused delay arrival and we lost the first day of sight seeing in Ireland. On the return trip we had a mechanical failure in Newark of 2 hours which caused us to miss the connection in Houston to Tucson. We were booked to depart Houston the next morning. United paid for the hotel and gave us a $10.00 meal voucher. They also gave all passengers on the plane to Houston a $100. voucher on another flight.

United crew seemed friendly for an early morning flight. The pilot took us north of the planned route to avoid storms but it didn't delay our arrival. Cabin crew were nice and efficient. Only downside is the same across the entire airline industry, and that's the lack of space, both overhead and in the seat.