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“Better than the last time I flew them”
Review of United Airlines


Reviewed 24 October 2018

I've had multiple bad experiences with United over the last 5 years including lost luggage, not honoring reserved seats, mechanical problems, and cancelled flights. No shenanigans on this trip. I still don't get why they need 10 different boarding levels as this does nothing to speed up loading and departure. The flight attendants are still mostly rude and unwelcoming. Unfortunately, airline mergers have taken away choices, and less competition does not make for better service.

Date of travel: October 2018
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank SES91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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20,173 - 20,177 of 55,924 reviews

Reviewed 24 October 2018

We flew United round trip from Newark Liberty to Savannah to get to Hilton Head. Typically would fly Delta but this was a late booking and the only flight I could get for our schedule. We flew standard economy on the way down and it was very cramped, and of course the flight was delayed first for maintenance logs then because of air traffic. Overall not too late. Decided to upgrade to Economy Plus for the return. Additional $30/person. As another reviewer points out, you really don't get anything for the money except some (not a lot) additional leg room. We did not get priority boarding, in fact were in the next to last group. No baggage allowance. Wine/Beer cost $7.99 on board. This was not what I expected as I have often used Delta's Economy Plus and you get a lot more for your money. Newark is also no bargain but we had no choice. Will avoid United if at all possible.

Date of travel: October 2018
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank nickjp718
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2018 via mobile

What a miserable experience! I don’t believe I have ever flown in such a tight space as I did with this airline from Calgary to Houston. My knees were touching the back of the seat in front of me, and when the child in that seat pushed their seat back, the screen was a about 8• from my face. Adding insult to injury, my row of seats couldn’t recline, making the flight almost unbearable. Everyone on our row was complaining. Then after a lengthy layover in Houston the flight was postponed 3 times, until finally cancelled. No reason given either. We were given vouchers ($57.25) for the Red Lion Inn for the night. Suffice to say I had no intention of staying in a subpar motel, and nor did my first class flying traveling companions. As there was a Mariott at the airport, that’s where we stayed. The flight times the next day changed 7 times (I kept getting notifications on my cell phone) which was also vexing. The good news was that the plane was smaller and actually a fraction more spacious. Not a god experience after a very pleasant one with Delta.

Date of travel: October 2018
1  Thank Lin0415
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2018

When your airplane ticket is $500 + bags of course (+$30) for a 2-hour flight the least that you expect is that the flight is on time and they don't lose your luggage. That won't happen with United, besides the customer service is terrible its like you are doing them a favor by traveling with them. I won't recommend it at all.

Date of travel: May 2018
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Cesar M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2018

We had a positive experience on our flight to Chicago for an overnight stay on way to Montreal for a cruise. Service was friendly and professional.

We had a similar positive experience on our return flight to Denver from LaGuardia on United. Plus, at check in, we were invited to change to an earlier flight by a very nice Global Services person. That save us a long wait and was totally unexpected.

Date of travel: October 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and boarding
2  Thank William B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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