What a miserable experience! I don’t believe I have ever flown in such a tight space as I did with this airline from Calgary to Houston. My knees were touching the back of the seat in front of me, and when the child in that seat pushed their seat back, the screen was a about 8• from my face. Adding insult to injury, my row of seats couldn’t recline, making the flight almost unbearable. Everyone on our row was complaining. Then after a lengthy layover in Houston the flight was postponed 3 times, until finally cancelled. No reason given either. We were given vouchers ($57.25) for the Red Lion Inn for the night. Suffice to say I had no intention of staying in a subpar motel, and nor did my first class flying traveling companions. As there was a Mariott at the airport, that’s where we stayed. The flight times the next day changed 7 times (I kept getting notifications on my cell phone) which was also vexing. The good news was that the plane was smaller and actually a fraction more spacious. Not a god experience after a very pleasant one with Delta.

When your airplane ticket is $500 + bags of course (+$30) for a 2-hour flight the least that you expect is that the flight is on time and they don't lose your luggage. That won't happen with United, besides the customer service is terrible its like you are doing them a favor by traveling with them. I won't recommend it at all.

We had a positive experience on our flight to Chicago for an overnight stay on way to Montreal for a cruise. Service was friendly and professional.

We had a similar positive experience on our return flight to Denver from LaGuardia on United. Plus, at check in, we were invited to change to an earlier flight by a very nice Global Services person. That save us a long wait and was totally unexpected.

With no elite status on United Airlines, I did not receive any perks in terms of seating or boarding. My boarding pass for Group 4 in seat 31C was fine. It was a full flight and luckily my spouse has Premier Gold status and they allowed me to accompany him at the time of boarding in Group 1.

The seats are fine with no outlet to plug thins into, but it did have a video in the back of the seat, which I did not use because I had my own device with downloaded shows.

Overall a good flight, nothing out of the ordinary - just another flight. Keep in mind I have already flown on 85 flights on "the other airline" already this year. You may wonder why I flew United this time then? Simply because the schedule United has for Hartford (Bradley International) and Chicago O'Hare with non-stop flights.

So if the schedule is right and the price is within your budget, United is not a bad airline to choose. Oh, the bathroom on this aircraft (unfortunately I don't recall the make/model) was quite surprisingly roomy compared to some of the other airlines bathrooms.

The flight was full, the in flight service was typical for economy class. The airline was fine, the passengers were not so. The passengers were rude and demanding. The crew handled it professionally and we arrived early though we took off late due to a passenger with a dog and insisting on a seat for the dog though the flight was full. There was a lot of seat reassigment and unnecessary drama. There was also the normal lack of civility which seems to be the American norm. The vast majority of the passengers were on their way to end of season Med cruises. Glad I was not cruising with them and will not travel again at this time of the year to avoid this type of clientele.