When your airplane ticket is $500 + bags of course (+$30) for a 2-hour flight the least that you expect is that the flight is on time and they don't lose your luggage. That won't happen with United, besides the customer service is terrible its like you are doing them a favor by traveling with them. I won't recommend it at all.

We had a positive experience on our flight to Chicago for an overnight stay on way to Montreal for a cruise. Service was friendly and professional.

We had a similar positive experience on our return flight to Denver from LaGuardia on United. Plus, at check in, we were invited to change to an earlier flight by a very nice Global Services person. That save us a long wait and was totally unexpected.

With no elite status on United Airlines, I did not receive any perks in terms of seating or boarding. My boarding pass for Group 4 in seat 31C was fine. It was a full flight and luckily my spouse has Premier Gold status and they allowed me to accompany him at the time of boarding in Group 1.

The seats are fine with no outlet to plug thins into, but it did have a video in the back of the seat, which I did not use because I had my own device with downloaded shows.

Overall a good flight, nothing out of the ordinary - just another flight. Keep in mind I have already flown on 85 flights on "the other airline" already this year. You may wonder why I flew United this time then? Simply because the schedule United has for Hartford (Bradley International) and Chicago O'Hare with non-stop flights.

So if the schedule is right and the price is within your budget, United is not a bad airline to choose. Oh, the bathroom on this aircraft (unfortunately I don't recall the make/model) was quite surprisingly roomy compared to some of the other airlines bathrooms.

The flight was full, the in flight service was typical for economy class. The airline was fine, the passengers were not so. The passengers were rude and demanding. The crew handled it professionally and we arrived early though we took off late due to a passenger with a dog and insisting on a seat for the dog though the flight was full. There was a lot of seat reassigment and unnecessary drama. There was also the normal lack of civility which seems to be the American norm. The vast majority of the passengers were on their way to end of season Med cruises. Glad I was not cruising with them and will not travel again at this time of the year to avoid this type of clientele.

Good flight. I dont expect too much from flights since my main concern is getting to my destination. Service from check in all the way to landing was great.