We used this airline 6 times during our vacation to Hawaii as we visited several islands and also stopped in San Francisco on our way there and also on our way back. The checking in process was good once we got the hang of it and the staff were on hand if any problems occurred.The main flights from Heathrow to San Francisco were very good, plenty of leg room and monitors for in flight entertainment.The food served the purpose and the staff were very good.
Our 5 hour flight to Honolulu from San Francisco was we felt not as good. Drinks provided but food had to be paid for and no monitors so we could not watch a movie unless it was on our own devices. All we had was our phones, which we did not want to use to watch a movie.
The flights were fine between the Hawaiian islands as they were only short so did not expect anything but we did get a drink.
Our overall experience was fine but not great.