I have flown most airlines in the world, from the cheapest low cost to african regional airlines to most expensive middle eastern first class and business class, to private. I never felt compelled to write a review neither positive nor negative. This time is different. I had business class refundable from rome to faro. Had to cancel first flight, and had to buy new ticket, never got a refund. Had to change a flight; impossible, n their website you can't, on the phone they simply don't answer. ever! of the 4 flights i had booked, all 4 were delayed. The rudest flight attendants i have ever seen. not a smile, no service whatsoever, and just plain rude attitude. their planes are old and their european business class is a joke. never again. buyer beware.