The worst customer service possible. Our flight to South Africa was connecting in Zurich. Our flight from Manchester was delayed and we did not make or connection. We told staff at check and asked what would happen, they were totally indifferent. When we arrived at nearly 10.30 in Zurich, it was chaos, no one could tell us what we should do. We received different information from swiss air representatives. Eventually we were told to book a hotel, pay ourselves and we would be re-imbursed. We would also be booked on the following days plane.
We were. Rather than a direct flight, we were booked to Milan. Addis Ababba and then Johannesburg. We were all split up (party of 4) and had to sit individually. All we asked told us our bags would arrive. We decided to get them back and book them back onto the Ethiopian Airways flight we were being put on. Only to find our luggage was lost and they didn't know where it was! We arrived a day and a half late onto a dream safari holiday.
Swiss Air would not pay for the delay, because they said it was not their fault. They did however agree to pay our overnight expenses, although for some reason it wasn't the amount we provided receipts for - and they sent links that did not work. After 4 months, I have still not been able to get them to pay the money they agreed to pay. There are no numbers to ring and emails are not responded to, other than there is a long delay in responding due to the high workloads - no surprise with the customer service they provide. It is no joke.

Incredibly bad customer experience. I purchased flights using my married name but couldn’t update my passport in time (for reasons outside of my control). They refuse to update the name on their system nor will they refund my flight. I paid £870 originally for a London-Cape town economy ticket and replacement now costs £2,000, so I need to pay £2,870 for one flight! Their customer service is abrupt and rude and they cannot be bothered to address any issues to assist a customer. Never using them again.

First the plane was Air Baltic on the first leg which I didn't anticipate though my company paid for SWISS business class. The second leg was operated by SWISS. However in both legs the seats were purely economy with limited leg room and the only difference is the middle seat is blocked. No TV no entertainment and the food sucks. One hard bread, salty quiche and diluted coffee ( o cappuccino ). These are the worst business class seats I've ever taken and no way I will take Swiss again on business. Over priced and a scam!!!

Swiss - What happened to your Customer Service???
Outsourcing your call center to India wasn't a smart move. Your booking system on your website says one story, your Customer Service people say another!End result? YOU are responsible for BOTH!
Train your people, partners and outsourced representatives BETTER. You should be ashamed of the drop in the level of customer service you used to be famous for.

8h+ delay. rerouted tru Bryssel. Making 14h travel to 24h travel. They refuse compensation. Flight was from Cape Town whit one stop in Zurich. Now tow stops and 24h. and no Compensation. Flight ticket was 600Euro so not free.