The worst approach ever, today the 07 of December 2024, we arrived a bit late due to train delays and we were looking stressed and tired.
We stood at the line for check-in. It was our turn at the counter and the guy at the check in desk said what's wrong? What's wrong??? Nothing wrong we want to check in, he said yeah but you look stressed out, I say yes sir we had a couple of train delays. He was so rude and mean for no reason to us just because we looked stressed out ?? Why?? We talked to him very respectfully. To be honest I also work in hotel as receptionist but I never approach people with this unprofessional way. Educate your employees please really that's shame.

Ticket promised a meal, but they will not give you meal as promised. No snacks nothing. They are looking to save money.

One meal from Montreal to Zurich. No snacks.

No Meal from Zurich to Cairo. And no snacks.

They don't fly on time, late 1 hour 40 minutes from Montreal flight.

I will never fly with them again.

Complete lack of integrity. Promised reimbursement for our rebooked flight from Zurich. # people in our party. We had to pay for overnight stay in Zurich, not cheap, with a promise of reimbursement. Spent over $1000.00 and only $330.00 reimbursed.
They do not follow-up on communications.

Landed in Barcelona with Swiss Airlines last Monday after a long personal trip from Singapore, to visit my elderly mother before Christmas. Made it through the Zurich stopover on time, but my priority-tagged luggage (including Christmas gifts!) was, for some reason, booked in the following flight, 5 hours later.🤷‍♂️

That was the last I knew about them...

Fast forward four days and countless calls with customer service: each rep tells me something different. First, my bags are "en route" with delivery in 48-72 hours, despite the initial information telling me that they would be delivered the next morning. Then, they're "still within the 72-hour window" (which apparently has no defined start time and seems to be different from my landing time). One rep says a local company is delivering my bags, another says it's Groundforce delivering them. I even got a second email TODAY saying the delivery company NOW has my luggage... four days after the first email said the same thing. 🤯 Honestly, it feels like they're either clueless or lying to my face. Either way, it's not a good look. This isn't even about delayed luggage; it's about broken promises and a complete disregard for the customer experience.

Swiss Airlines, you delivered me safely and on time (thank you,) but you failed spectacularly on bringing my baggage at the same time which, remember, is ALSO part of the service. And your customer support? Let's just say it needs a serious upgrade. And this also looks bad for Star Alliance as a whole.

As of now, my bags are still lost in some kind of Swiss Airlines/Groundforce timespace distortion vortex, and I'm flying back to Singapore tomorrow. Whether the suitcases show up today or never, you've lost a customer Swiss International Air Lines.

Brands live or die on the strength of their perception among customers.

hashtag#DelayedLuggage hashtag#CustomerServiceFail hashtag#FeelingLiedTo

Well well. Okay, in the end, SWISS is Lufthansa Group that should have been warning enough. Its a pity but I read some good things about SWISS in advance, and so I was not prepared for what I discoverd. First of all, they operate those nearly 7 hours flight from Zurich to Dubai with an Airbus A330-300 aircraft that has been assembled shortly after the end of stonage. Ok, using old aircrafts thats typically part of Lufthansa DNA.

This plane has so little seat space its rediculous – under your feet there is hust half the normal space, as they have placed a metall box there that contains I think the entertainment systems electronics. So, if you are taller than 1,65 m, you wont find much space for the next 7 hours of flight. The reason … when this aircraft was taken into the fleet, passengers entertainment ment just radio programs that a pax could find and direct from his armrest and there was a CRT monitor on the ceiling showing movies for all the eco guests. When SWISS updated the cabin, they went for personal tv screens however it seems they had no other solution than putting the needed electronics below the seats. This could be a tolerable solution in the year 2010 but in 2024 its rediculous. An airline that offers its passengers on a 7 hours flight such a torture with lack of foot room can't earn any positive points.

Plus, the seats are small as well. As a passenger sitting on the aisle seats, the arm of my neighbor from the left all the time touched my breast und my left arm was sleeping after the fli flight as I found no place where to rest it. And I am not tall, I am small !