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“Avoid SWISS on longer flights as they operate aircraft from stone age”
Review of Swiss International Air Lines [SWISS]


Reviewed 4 December 2024

Well well. Okay, in the end, SWISS is Lufthansa Group that should have been warning enough. Its a pity but I read some good things about SWISS in advance, and so I was not prepared for what I discoverd. First of all, they operate those nearly 7 hours flight from Zurich to Dubai with an Airbus A330-300 aircraft that has been assembled shortly after the end of stonage. Ok, using old aircrafts thats typically part of Lufthansa DNA.

This plane has so little seat space its rediculous – under your feet there is hust half the normal space, as they have placed a metall box there that contains I think the entertainment systems electronics. So, if you are taller than 1,65 m, you wont find much space for the next 7 hours of flight. The reason … when this aircraft was taken into the fleet, passengers entertainment ment just radio programs that a pax could find and direct from his armrest and there was a CRT monitor on the ceiling showing movies for all the eco guests. When SWISS updated the cabin, they went for personal tv screens however it seems they had no other solution than putting the needed electronics below the seats. This could be a tolerable solution in the year 2010 but in 2024 its rediculous. An airline that offers its passengers on a 7 hours flight such a torture with lack of foot room can't earn any positive points.

Plus, the seats are small as well. As a passenger sitting on the aisle seats, the arm of my neighbor from the left all the time touched my breast und my left arm was sleeping after the fli flight as I found no place where to rest it. And I am not tall, I am small !

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Louis v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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79 - 83 of 16,375 reviews

Reviewed 4 December 2024

The hotline of SWISS (Senator Service) is getting worse and worse, I had to change a flight and had to call several times to solve the problem. Some agents just hung up once they realized the issue was a bit more time consuming, some were absolutely not able to solve the issue and some did not even listen to me, although I asked them to listen. Just a disaster, at the end I had to give up….

I understand the CEO of Bulgari and his review that made a big round in social media. A pity Swiss is not able to improve their service level - at the moment they are worse than any low cost carrier.

Date of travel: November 2024
    • Customer service
    • Value for money
Thank TandTSwitzerland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2024

First time I have flown with this company. We were sat in economy! It was absolutely amazing. Lovely comfortable seats, super clean, lovely staff, but the food for me was the best food I have EVER had on a flight. Better than Emirates and virgin. I will always be using this company if they fly to places I want to go. The tomato juice they served was amazing.

Date of travel: August 2024
Thank Companion11803585432
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2024

I initially booked an economy seat and paid an additional 132 CHF for extra legroom—a premium cost, but I wanted a more comfortable flight. At boarding, Swiss announced an opportunity to upgrade to premium economy, which I decided to do for an additional 480 CHF. At the gate, the staff informed me that I would be eligible for a refund on the previously booked economy seat reservation.

Unfortunately, my experience in premium economy was far from satisfactory. The seat I was assigned was broken, repeatedly returning to the upright position, leaving me with a very uncomfortable flight. While the staff attempted to assist, there was no resolution, and I had to endure the broken seat for the entire journey.

After the trip, I contacted Swiss to address the issue. After some time, they responded, agreeing to refund the seat reservation fee for economy but declining to compensate for the premium economy upgrade. Despite several emails back and forth, I am still waiting for a resolution. I believe it is unfair to pay for a premium seat that was faulty. I did not request a refund for the entire flight, only the difference for the upgrade, but I feel ignored and extremely disappointed. I am still awaiting a response.

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank A C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2024

Horrible!!!!! We were scheduled to fly Dublin to Zurich, Zurich to Tampa, USA. As we are boarding the first leg, we find out the second leg is canceled. No one and I mean NO ONE had answers. Once we get to Zurich, we waited in line 4 hours at Transfer B counter with everyone else from this flight to rebook. Sure, they gave us a hotel and meal voucher, but their level of service is abysmal. They finally rebooked us on AA the following day missing a day of work and having to pay for more airport parking. Nope, never again.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank CarolinaMom0526
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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