This was our return flight from Zurich to Bangkok. The check in is wonderful, professional and in time handled. The airline lounge in terminal E is great. We had middle seats and because my wife is short, she could not reach the floor (not the first time) but the crew was helpful to provide extra pillows to overcome this. Be an overnight flight leaving Zurich just after 6:00 PM, one is looking forward to the meal service, which is to put it mildly an absolute disaster, no taste, no flavour, dry and so called designed by a well known Swiss chef. The overnight kit is a joke, a thin plastic pouch with the essentials which is totally not business class oriented. Sleep arrangements are basic. The entertainment option is with old movies and little choice. Breakfast is the hammer. Another disappointment. Old and rubbery bread, eggs lukewarm and the entire presentation is average. In my case not served as ordered on the form submitted by departure. I think the airline needs to readdress what Business Class means, who flies that class, what are their expectations and see what the competition does.

I flew from Dubai to Copenhagen on November 11 , with a transit at Zurich airport , I arrived to my final destination and find out that my luggage didn’t came , I reported immediately , but nothing was done , the custumer service are the worst they all having the same script like imagine I don’t have my clothes with me and it’s really cold here , until today they couldn’t trace my luggage , and there’s no one to talk too , Swiss Aireline are the worst from all the sides , poor custumer service no help at all
This is my lesson to never fly with this compagny don’t even think to fly with Swiss Aireline even if it’s free .

Please do not use Swiss International Air Lines!

Their service is absolutely appalling and communication is atrocious!

We have filed for compensation 23rd of September and we was disappointmented with the unfair outcome and the appalling response from their consultant Unaisi Gaunavinaka.

Our flight was delayed on their behalf which made us miss our connection flight. On our arrival to our connecting flight, we received no help, no accommodation and were stranded at the airport for the night.

After waiting the night, we were finally able to get some sort of help,however, the member of staff was rude and not apologetic. After confirming the flight that we rebooked over the phone, they advised us to contact Swiss customer care online and give us the EC 261/2004 compensation information to get compensated.

Not to mention, on our return flight, our first flight was delayed too. Fortunately we made our connecting flight, however our suitcases didn't and we didn't receive our suitcase until a week later.

When the suitcase arrived, we were missing one and we received no further communication regarding it, until another week passed and we finally received our missing suitcase.

The consultant said we are not entitled for compensation because of the country was that your journey departed and arrived in countries in which the regulation EC 261/2004 does not apply and that consequently said the regulation does not apply to your itinerary.

The consultant was not able to provide us with the EC 261/2004 policy on their website and answer why the airport staff gave us the
EC 261/2004 information to get compensated if we are not entitled to it.

Instead of asking our question, the consultant decided just to close my case, which I found very rude.

I have sent the appeal for the compensation since 22nd of October (NEARLY A MONTH) and not still not responded and ignoring us.

This whole thing has been going on for almost 3 months now and all we after is a reasonable compensation for the trouble we experienced which is not our fault!

I travelled from Brazil to Zurich with my 5-month daughter. The crew asked me to woke her up every tiny single detail. There was a situation that crew touched my daughter without my permission, as well touched her hands. Probably they do not know how many times a baby on her age put her the hands in the mouth. It was disgusting. I flew with #Lufthansa (Frankfurt- Sao Paulo), which the crew has so much more experience with babies, It was a far away better experience.

The worst Airline i ever been. Boston-Zurich-Dubai on business class. Totally wasted my money but that was my LAST one. Zero Star