Avoid this airline at all costs. The customer service does not exist, shame for an airline that praises itself as one of the world’s best. We booked premium economy for our last overseas trip to the US, but due to Swiss plane not taking off at all, we had to be rebooked to another flight, and not to Premium Economy but to a standard economy, last row of the plane. So, just to recap: paid for 2 tickets premium economy, flew regular economy: Do you think Swiss Airlines will reimburse? Well, think again and try to talk to their non existing customer service. Lost easily 1400 CHF if not more and flew very uncomfortably for 11 hrs. I will never NEVER fly Swiss again, and would encourage you to book with someone else, anyone else. Just pathetic and incompetent, real shame.