We got an extremely narrow last row. Without window and the window seat did not even have the usual space at the wall it was very narrow. The seats could not even be tilted and every movement from the row in front resulted in pain for the knees. The knees and shoulders still hurt. Worst airline experience ever. Despite the extraordinary price u only receive a bottle of water during the flight and a piece of chocolate. Boarding was the worst ever. The crew constantly annoys with an unfriendly put that under your front seat. Absolutely avoid the airline. Only the price is premium. Everything else is worse than in the well known cheap airlines. ( it was zürich in switzerland as destination, but the option is not available)

This is the worst company we've dealt with so far. We booked flexible tickets specifically to have the option to change our return date if needed, paying extra for the assurance that we could rebook easily. According to the policy, date changes are supposed to be free with this type of ticket—only requiring us to pay any fare difference for the new date. However, this feels like a complete scam: the flights they offered for rebooking were nowhere near the website’s standard prices. While we found flights on their site for €1,200, the lowest fare they proposed us was €6,200.

Ultimately, we had to cancel our flights, losing half the cost, even though the cancellation was supposedly free of charge. They seem determined to find ways to exploit customers at every turn.

To make matters worse, customer service was completely unhelpful.

Avoid this airline at all costs. The customer service does not exist, shame for an airline that praises itself as one of the world’s best. We booked premium economy for our last overseas trip to the US, but due to Swiss plane not taking off at all, we had to be rebooked to another flight, and not to Premium Economy but to a standard economy, last row of the plane. So, just to recap: paid for 2 tickets premium economy, flew regular economy: Do you think Swiss Airlines will reimburse? Well, think again and try to talk to their non existing customer service. Lost easily 1400 CHF if not more and flew very uncomfortably for 11 hrs. I will never NEVER fly Swiss again, and would encourage you to book with someone else, anyone else. Just pathetic and incompetent, real shame.

Rude flight attendants who really don't know the rules. It was a hot sunny day while the plane was at the gate and boarding passengers. The plane was still parked at the gate. I lowered my shade to reduce the heat and the business class flight attendant yelled, "the window shade must remain up!" Evidently, no one told her in training that this is required only for taxi, take off and landing. So the plane was just hot as hell with all it's window shades up. Just plane dumb. Swiss is highly overrated as its Trip Advisor score indicates - just "fair". Fly it's partner Singapore Airlines - they run circles around Swiss

My plane was A330 300 and almost everybody had great problems with sitting , because there were not enough space for streching legs, to stand up and went to tioilet was a special operation, almost impossible to do that if you are older than 60 years old, because you need alpinistic movements to get out of your seat. of course food was good and staff extremly polite, but for 9 hrs sitting there was a nightmare.