This is the worst company we've dealt with so far. We booked flexible tickets specifically to have the option to change our return date if needed, paying extra for the assurance that we could rebook easily. According to the policy, date changes are supposed to be free with this type of ticket—only requiring us to pay any fare difference for the new date. However, this feels like a complete scam: the flights they offered for rebooking were nowhere near the website’s standard prices. While we found flights on their site for €1,200, the lowest fare they proposed us was €6,200.

Ultimately, we had to cancel our flights, losing half the cost, even though the cancellation was supposedly free of charge. They seem determined to find ways to exploit customers at every turn.

To make matters worse, customer service was completely unhelpful.

Avoid this airline at all costs. The customer service does not exist, shame for an airline that praises itself as one of the world’s best. We booked premium economy for our last overseas trip to the US, but due to Swiss plane not taking off at all, we had to be rebooked to another flight, and not to Premium Economy but to a standard economy, last row of the plane. So, just to recap: paid for 2 tickets premium economy, flew regular economy: Do you think Swiss Airlines will reimburse? Well, think again and try to talk to their non existing customer service. Lost easily 1400 CHF if not more and flew very uncomfortably for 11 hrs. I will never NEVER fly Swiss again, and would encourage you to book with someone else, anyone else. Just pathetic and incompetent, real shame.

Rude flight attendants who really don't know the rules. It was a hot sunny day while the plane was at the gate and boarding passengers. The plane was still parked at the gate. I lowered my shade to reduce the heat and the business class flight attendant yelled, "the window shade must remain up!" Evidently, no one told her in training that this is required only for taxi, take off and landing. So the plane was just hot as hell with all it's window shades up. Just plane dumb. Swiss is highly overrated as its Trip Advisor score indicates - just "fair". Fly it's partner Singapore Airlines - they run circles around Swiss

My plane was A330 300 and almost everybody had great problems with sitting , because there were not enough space for streching legs, to stand up and went to tioilet was a special operation, almost impossible to do that if you are older than 60 years old, because you need alpinistic movements to get out of your seat. of course food was good and staff extremly polite, but for 9 hrs sitting there was a nightmare.

I had booked a flight with Swiss Airlines from Delhi to Birmingham, with a layover in Zurich. Unfortunately, our journey was marred by multiple issues that I believe Swiss airlines already knew about and hence they are running this scam.

1.Missed Connecting Flight: Due to a delayed departure from Delhi, we missed our connecting flight in Zurich, resulting in an 8-hour delay. We were stranded at Zurich Airport , Despite our inquiries, we received little support or assistance from the airline staff at Zurich Airport.
2.
Rebooking Only to London
: Instead of rebooking us directly to Birmingham, as per our original booking, Swiss Airlines only managed to rebook us on a flight to London, causing further complications in our travel plans.
3.
Confusion and Delay with Ground Transportation
: Upon arrival in London, I was informed that our onward travel from London to Birmingham would be by train. However, after passing through immigration and collecting our baggage, I discovered that the arrangement was actually a bus transfer instead of a train. This unexpected change, combined with only 90 minutes to manage immigration, baggage, and ground transport details, added substantial stress and delay to our journey.
4.
Delay in Arrival at Final Destination
: Originally, we were scheduled to arrive at Birmingham Airport at 8:00 am, but due to the series of delays, we did not reach home until 9:45 pm—a delay of nearly 14 hours.
5.
Unprofessional Conduct by Airline Staff
: Throughout this ordeal, we encountered rude and unprofessional behaviour from both the in-flight crew and the ground staff at Zurich Airport. This treatment only added to our frustration, as the staff seemed indifferent to the concerns of passengers affected by the delays.

Its defiantly a scam and Swiss Airlines are running this scam to steal money from its victims. The flight from Delhi LX-147 delays giving very little time to catch the connecting flight to Birmingham (LX-420) which is from another Terminal at Zurich Airport , even if the flight lands on scheduled time 06:20 AM , it is not possible to catch the connecting flight which departs at 07:00 AM. Even if someone manage to reach the gates, it is never possible for them to transfer the luggage to other airplane in such a short time, hence its a scam. Similar is the case with connecting flights to London Heathrow airport.

I have registered the complaint but have no trust in this scam airlines if they'll refund and compensate me.
Because of them, My wife and myself missed our offices, my kid missed his school and was extremely distressed .
I want refund and compensation for my family for this harassment, distress caused and precious time lost.