good budget airline fro travelling in and around Switzerland ! on time checkin and take off and no issue in luggage if luggage is bought !
they give water and swiss chocolate on flight and the crew is very sweet and looking forward to serve the customers !
however had a bitter experience towards end when one of our checked in luggages were broken by the airline while handling our bags. overall good experience except the bag damage !

I have to fly in October... I payed for flexible flight, just for being "flexible" they charged 307 CPH for changing the flight date.

And the charge for exchanging my "flexible" flight to an earlier date is pretty much the same price... This is laughable. When I booked the flight there wasn't any information about these surprises... Try another airline and a different kind of flight.

Seats were tiny and uncomfortable for a 7 hour flight. By the time food service was made available to me, they had run out of non veg option. The veg meal was not tasty or hot. With all the crying and kicking youngsters, the lack of captions on the few tv shows provided left me with nothing to take my mind of my discomfort. Overall , the experience left me very disappointed and dissatisfied. I will not recommend or fly Swiss Air again

I fly a LOT and this was, by far, the worst experience I've ever had. We paid $92 per person to upgrade for extra legroom, which gave us barely more legroom than a cheap seat on Delta. The whole plane was such a hot box everyone was dripping w sweat. The seats felt like wooden folding chairs and the smallest person our party (wears a size med men's US) filled his set entirely. This meant the rest of us were basically sardines in our uncomfortable, over heated chairs. The staff were friendly enough, though every time they brought the carts down the aisles, they bumped it along the seats all the way down. The aisles are so small everyone had to walk sideways down them.

To top it all off, they forced us to check our carry on, stating it was "too large" (which was the same exact size as everyone else's, and I measured in advance for compliance). They then promptly lost all of our luggage. We have no clothes and no toiletries, the replacement of which, even for a couple days in hopes they find our stuff, is costing us into the hundreds. (Large party of 6) There's no live person to speak with on the matter, so we had to place an online report. They located our luggage but the report says the "rush delivery" won't be for another day, possibly two. They offer no compensation and refuse to work with us in any way. I'm actually crushed that we have to fly home with this airline because I already know it's going to be torture again. If I could afford to book on another airline and just eat the cost, I 100% would. We will NEVER fly this airline again. And, the group we met up with at our destination won't either. Altogether, I know it's a small number, but in 2 days, swiss airlines has lost 15 customers forever. More, once I tell folks back home. Absolutely hate this airline. Criminals!!!

May 27th we started our trip home with 3 delays in Athens. Finally reaching our layover in Switzerland we were sure we would miss our connection only to be informed that too was delayed. After 3 more delays they cancel our flight leaving us to stranded in Switzerland. I had to book my own hotel get my luggage pay for transportation to & from the airport to hotel plus meals. I was also rerouted to an airport in a different state & had to take a long expensive Uber home. I immediately filed for reimbursement the day i landed 5/28 & have submitted all my receipts. The first & only offer of reimbursement was over a month later & only covering the hotel & the uber nothing else which is completely unacceptable. As i was going back & for they stopped responding. I started another claim one with Lufthansa & another with swiss i contacted United who i booked through to no avail. At this point i have submitted 4 complaints, left multiple voicemails on their “customer service “ line & have sent inquiry dms on their instagram 4 months today i have still not seen a dime!!! Their is no human being that will speak to you in customer service. What kind of airline is this . United was the only ones to respond.

Never fly swiss they do not care about their customers!!